Starbucks — Restaurant in Easton

My partner and I visited this Starbucks location on Sunday, October 27th, 2024, around 5:20 p.m. We ordered a “grande pumpkin spice and chai latte with oat milk” at the drive-thru. After the employee confirmed the price, we proceeded to the window to pay. However, when we received our order, it was an Iced Pumpkin Creme Chai – not what we had specifically requested.

When we politely mentioned the discrepancy, the barista at the window responded in a surprisingly dismissive manner. She informed us we “should've ordered a chai latte WITH pumpkin spice, not a pumpkin spice chai latte,” implying that we were at fault. As we attempted to clarify, she abruptly cut us off and said, “I'll just remake it for you,” then shut the window in an impatient and rather brusque manner.

When she returned with the corrected drink, she said “Have a nice day” – but her tone was smarmy and condescending, which left us feeling uncomfortable. After we left, I called to address our concerns, hoping to speak with a manager but instead reached the same barista, Marley (spelling?). I shared our experience, only to receive the same insincere “have a nice day” before she immediately hung up.

This encounter felt unusually disrespectful and left us feeling unwelcome. Marley’s behavior was reminiscent of a “Karen” stereotype – someone who exhibits a sense of entitlement and disregard for others, acting as though she’s free to treat people however she chooses. My previous experiences at this Starbuck have been stellar, so this episode was disappointing and far from the norm.

That said, the one redeeming part of the experience was that my “chai latte WITH pumpkin spice” was absolutely delicious. This was enough to give this review two stars...

Always friendly staff and my order has never been made incorrectly !

Wow. It pains me to update this, but unfortunately, I had an incident today (8-29) that left a very bad taste in my mouth. An employee (Nolan) was VERY rude to me. I had ordered via the app so I could use PayPal and informed him at the speaker that I realized it was very recent and I was totally fine with a wait, zero issue at all. Instead he chose to basically throw my first of three drinks at me. Then when he gave me my last drink, he lectured me in a very rude tone and told me I need to "make sure I wait before showing up so he do my order." I've never had this kind of treatment ever before there or anywhere else. I'm not sure how my order bothered him so deeply but if he's this rude to customers, maybe he shouldn't be represw ting Starbucks! I may have to consider a new store so I can avoid having to deal with...

I’m not from Easton, nor do I live on this side of the Bridge. I do however work out here and have slowly been venturing nearby areas for food or Starbucks. Today I decided to try this Starbucks here off the 50. Oh MYLANTA! I can say 100 percent that I had the best customer service at the window that I’ve EVER had in ANY Starbucks. I’ve been to many within the US. It may just be this one person but that’s the one who makes the difference. I showed up, asked about a couple new seasonal drinks on the menu and the barista was not only humorous, he was completely honest. It was such a refreshing thing to hear. Made me laugh and feel happy just because. If I could give this guy 100 stars I would. Even when I got to the window, he had the same genuine personality as he had behind a screen. There need to be more Dakota’s around the world. Thank you Dakota!!! Rockstar!!! I’ll...