Dunkin' — Restaurant in Easton

I now know why they are dropping Donut from the name. They have the worst selection of doughnuts on any coffee shop that carries them. When I arrived just a few minutes after noon they have 5 kinds of doughnuts. 5. I am old enough to remember the (Time to make the donuts) commercials when they made all of their doughnuts in house. Now they get a couple of racks in the morning from a distribution center. Sad pathetic selection of what used to be their namesake. Today I was particularly annoyed because their phone application said that a particular doughnut was in stock only to fine that when I arrived there were none.

The other problem that I had today was with pricing. The new electronic (T.V.) menus that they have cycle through items. I never saw a price for munchkins of doughnuts on the menu boards, however there was a price on the rack of bakery items that read $2.00 for 10 munchkins and $1.25 for a single doughnut. I ordered both a single and the ten munchkins and the price was more for each than listed. The munchkins rang up at $2.69. And the dinughtvwas $1.49 I believe. That is not okay in my book. I mentioned the price of the munchkins but didn't see that they over charged me for the single doughnut until later. The manager removed the old...

Completely dissatisfied with the wait time, product execution, and level on competency e of the employees on shift. I often find my mobile orders are not completed on time regardless of the amount of customers present, and the time the order was placed. My sandwich was greasy, soggy, and appears to be smashed together without care or integrity. There is obviously a problem with staff being properly trained to meet customer expectations. They insist on giving you napkins and straws however none were included, and my drink order is often missing the specified flavor swirl included. I would say go to the Dunkin’ down the street in North Easton Plaza but I’ve had similar experiences there. I work on overnight job, my coffee time is 2-3pm. There should be absolutely no reason that I’m receiving sub-par quality because of the time of day. I work too hard to waste my money on a poor experience due to an evident lack-of-training. There is no way these associates are meeting their service goals. If you’re as tired with Dunkin’s ignorance to these issues as I am, I suggest The Beanery at the intersection of...

Not the nicest folks working here. I waited at the drive through area for 7 minutes the other night and then pulled up to the window where the associate very rudely told me: 1) I can’t order here (after waiting 7 minutes); 2) I had to circle back to the drive thru window; and 3) sneered like I was the jerk! I don’t have high expectations for D and D, but at least be nice to your customers! In general, they have long wait times with average coffee...for D and D. Try Back Bay Bagels nearby or Dunkin in Brockton by the hospital. Or the local spot...