Starbucks — Restaurant in Easton

I’m writing this review in hopes that whoever manages this store seriously addresses a customer service issue—specifically involving an employee named Lily.

I live nearby and visit this location often. On this visit, I went through the drive-thru. It wasn’t busy—no cars behind me, and no rush inside—so there was no excuse for the rude attitude I experienced.

I ordered a matcha, and while still mid-order, I decided to also get a danish. Lily responded (after my order was complete) in a rude, condescending tone over the intercom, saying: “We appreciate it that when you come here, you order your food before your drink.”

Excuse me? Am I not allowed to change my mind mid-order? I wasn’t asking for the world—I just added a regular, unheated danish. She reacted like I had broken a rule or caused some major inconvenience just by not following her personal “order of operations.”

People are spending their hard-earned money here. Meanwhile, she’s getting paid to be there and still seems annoyed that a customer would add food after a drink. That kind of attitude is completely uncalled for in a customer-facing job.

When I got to the window, I asked if she was the one who took my order. Instead of just answering, she kept saying “Why?”—and only after repeating myself did she finally admit it was her. I calmly told her that her tone was unprofessional and rude. Her response? No apology—just a blank stare and repeating “OK” over and over like she couldn’t care less.

To be clear, I wasn’t yelling or being rude. I simply let her know this isn’t how customers should be treated and that I doubt the owner would be okay with that kind of behavior.

Her male coworker then handed me the danish. I asked him if it was normal for their staff to speak to customers that way. He replied, “It’s easier for us to get food orders in first since we heat them up, and we’re understaffed.” So instead of acknowledging the rude behavior, he justified it.

But again:

My drink (matcha) still needed to be made. The danish was not heated—just needed to be grabbed. There was absolutely no reason for the attitude I received.

To make matters worse, I later noticed Lily had added a $1 tip to my order that I did not authorize. It’s not about the dollar—it’s about the dishonesty and lack of professionalism.

I truly hope the owner or management sees this and takes it seriously. Customers shouldn’t be made to feel like they’re doing something wrong for placing a simple order. If you want people to keep coming back, respect and basic customer service need to be...

I normally don’t leave reviews like this, but my experience at the South Easton Starbucks was so off-putting, I felt like I had to say something. There’s a girl who works there — she has short hair with a bluish-green tint in the front, kind of like she’s trying to stand out, and trust me, she does… but not in a good way. Every time I go in, she acts like she runs the entire place. I don’t know if she’s the manager or just thinks she is, but either way, the way she carries herself is just flat-out rude and unnecessarily aggressive.

What really gets me is how she talks to customers — especially me. She always questions me or gives me a weird attitude like I’m supposed to know who she is or be intimidated by her or something. I’m literally just trying to order a drink and go about my day, but she makes it incredibly awkward and uncomfortable every time. It’s almost like she goes out of her way to make people feel unwelcome. The vibe she gives off is annoying, judgmental, and just… weird. I can’t be the only one who feels this way. It’s not just bad customer service — it feels personal, like she’s sizing you up or looking for a reason to be difficult. And let’s be honest — it’s not my fault she chose to look like that or act like that. I don’t owe her a reaction, but she seems to want one.

If this is how Starbucks allows their staff to treat paying customers, it’s really disappointing. I’ve never had an issue at any other location, but South Easton seems to be in a league of its own — and not in a good way. If you want to be stereotyped, looked up and down, talked down to, or just straight up disrespected for no reason, then sure, stop by. But if you’re just looking for a decent drink and some basic courtesy, I’d highly recommend skipping this...

I travel all over New England from Maine to Rhode Island and this is by the far the most welcoming and consistently great Starbucks that I go to. My wife and I have the opportunity to go to 4 different coffee shops within out 10 minute radius of our home, but choose to go to this Easton Starbucks (over two other Starbucks that are closer) because of the extraordinary service and consistent quality of coffee. Specifically Dot's amazing ability to not only remember our names but that of any repeat customer and greet them with an authentic and genuine hello. It is my understanding that Howard Schultz founded Starbucks with the philosophy that consumers are not just purchasing a premium cup of coffee, but they are purchasing a premium experience. That is emulated in everything that this Starbucks and specifically Dot executes on...