Happy's Pizza — Restaurant in Eastpointe

Update 2 Managers name is Wade. I called corporate and the manager from corporate is not available... Funny how no managers are available when the customer has an issue... Do not shop at Happys. There are so many other pizza places.

Update 1 UNBELIEVABLE! I CALLED THE OWNER JUST THIS MORNING (11am Jan 6th 2025) AND HE TOLD ME HE ONLY WANTS TO GIVE ME STORE CREDIT. TELLING ME I AM LYING AND TOLD ME OUT HIS MOUTH ON THE PHONE HE WILL GIVE ME THE FULL REFUND IF I REMOVE THIS POST. TELLING ME I AM LYING TO GET A FREE PIZZA. WHY!? I DO REVIEWS ON EVERY BUSINESS I SHOP AT. I STOPPED SHOPPING HERE BECAUSE THEY ARE GOING DOWN HILL. THE OWNER SAYS IM LYING AND ATTEMPTED TO BLACKMAIL OR BRIBE ME WITH MY OWN MONEY. I KNOW YOU ARE READING THIS BECAUSE YOU SAID YOU SAW MY REVIEW ONLINE. YOU EVEN SAW THE ONE I PUT UP 2 YEARS AGO. THAT WAS THE LAST TIME I ORDERED HAPPYS. THIS LOCATION NEEDS TO BE EVALUATED. NO MANAGER ON DUTY LAST NIGHT WITH STAFF, NO STANDARDS FOR FOOD. AFTER HE REALIZED WHAT HE DID AND SAIF ABOUT ME TAKING THIS REVIEW DOWN HE OFFERED THE FULL REFUND. ITS TOO LATE FOR THAT NOW...

HE TOOK THE LAST 4 OF MY CARD TO ISSUE THE REFUND. I WILL BE BACK HERE IF SUSPICIOUS ACTIVITY HAPPENS ON MY CARD. HE DIDNT GIVE ME HIS NAME AS THE MANAGER/PART OWNER OF THE STORE EITHER. DO NOT SHOP HERE!

Hair on my pizza. They offered me store credit. No manager on duty on a late night shift. Don't shop here. Employee Sam was the problem when I called. Stating they do not have a manager but asking what's so hard to understand about that. The store should not be without a manager at night and pizza should not...

BEWARE!!!! I ordered a pizza, wings and rib tips on Nov. 13th. ALL of the food arrived cold. We had to put it in the oven to warm it up. I called and spoke with Amir who told me that he would replace the order. We had already waited 1 hour and 20 minutes it so I declined that option. Amir then offered to replace the full order (totaling $25.42) at a later date. I called this evening and spoke with Amir who told me he would only be able to provide me a $5 credit. I explained to him that HE TOLD ME on the 13th he would REPLACE the full order and HE provided the dollar amount. I wrote everything down that he said on the 13th. He would not honor his word. We will NOT be ordering from this location going further and we will NOT recommend this location to anyone ordering food.

Please "Owner" do NOT respond condescendingly as I have read your previous responses and they are VERY UNPROFESSIONAL. It is amazing you haven't been reported to Corporate or the BBB.... Sounds like I may be making another phone...

I ordered a five piece BBQ chicken and two med pizzas today. My usual, I've been ordering here for years. Today, they came with three pizzas. One was a chicken pizza. Simple misunderstanding, I asked if I could get the two med pizzas, and he he just took back the chicken pizza. Once he knew I wasn't taking that whole order, he just started walking towards the car with an attitude. I asked if they could just take off my order. No reply. When I talked to someone at the store, the guy asked if I wanted him to bring the two meds back and I replied, no thanks 🙃 he could of let me keep them when he was here instead he was very rude to me and just walked off angry. The man on the phone said, "Since i don't want the food, dont order from here anymore!" We have never had problems like this before, and I have been ordering from here for years. Learn to listen for understanding, I know the drivers are busy, but that could have been handled a lot better as especially when the mess up was on...