Griddle Mongolian Grill - Eastvale — Restaurant in Eastvale

UPDATE 2-16-2020: SUMMARY: MUCH IMPROVED, upgrade to 4 Stars.

Made a return visit on Sunday, it was a long wait, the line wrapped around the dinning area, it took me 55 minutes to finally sit down with my food.

Besides that, things have improved, three chefs work together, the first one separate the meats and Vegas to be cooked, setting the noodles aside for later, the second chef cooks the meats then move on to the third chef who cooks the noodles with the meats. Well executed.

Also, sweeteners are stocked at the iced tea fountain.

However, the dinning room is still filled with strong smell from the grill.

SUMMARY 2-14-2020: WELCOME NEW TASTE IN TOWN, GREAT CONCEPT, SHORT ON EXECUTIONS.

Grand opening on February 9, this new Mongolian BBQ brings a welcoming new flavor to Eastvale. Through a self-serving line, you fill a bowl with Veges, meats are kept frozen, Chicken, Beef, Pork and Lamb, Shrimp), seasonings and condiments, next, the grilling chef will cook your food, next, you move to the cashier where you order drinks and pay for the cooked food, for lunch is $5.26 per pound, and, $5.56 per pound for dinner.

Being a newly opened restaurant, the inexperience in the management and staff unavoidably surfaced.

The grilling chef charred my food. The store owner should've taught him when multiple orders are done at the same time, move the cooked food to a cool spot on the grill so it won't be over-cooked or charred.

The air-vent above the grill is not sufficient, you went home smelling like the BBQ in your hair and cloth. To compensate this issue, they cranked up the AC, unfortunately it quickly made the food cold.

They do serve unsweetened iced tea, but, sweeteners aren't available.

Their napkins are quite possibly the smallest I've ever seen.

There is no handicapped parking spaces near the store entrance.

All and all, great concept, short...

Came back to try this place again after having it 1 time, I remembered it being a great experience. Today wasn’t the case & it’s really not that serious honestly but I was dissatisfied honestly & I wasn’t the only one. Walked in & see that you have to walk up to a screen to order, which is fine but then a older couple next to me ordering on the screen, was having difficulty knowing how to work the screen & how to finalize his transaction to pay. He tried to ask an employee for help but his description of directions only confused the guy more. I kindly asked the lady if they would like help. I clicked a few buttons for them & they were very appreciative, they expressed the fact that they strongly dislike the use of the screens. They rather be interactive with someone & even knowing what your food is going to look like. Moved on to finally waiting & just so happens that this couples order was ready, as the gentlemen gets his order, he asked for a receipt & the employee let him know they do text or email & the customer was just baffled. Finally someone came over & helped get him a paper receipt. As I was waiting for my order, it started to get busy & I overhear almost every customer express the same dislike of the screens. I guess the point of my review is just to say that technology doesn’t always make...

I wanted to love this place so bad but to be honest it's just alright. I waited until I went here a few times before writing my review. My first experience was definitely 5 stars, the food was fresh and delicious and I paid a fair price since I went during lunch time. When I went another time, my food tasted slightly off even though I requested it made exactly the same way as I had before. I ended up spending more but not as happy with the food. I think to be honest the food turns out good depending on who is working, there is one older guy working on the grill who did an outstanding job, but I gotta admit most but not all of the teenage kids really don't know what's going on or even know what topping or flavoring your asking for. Anyways, if you're in the mood for Mongolian this will probably satisfy your needs, but keep in mind it does get more expensive during dinner time, as they charge by weight and the price per pound goes up at...