Bojangles — Restaurant in Eden

I'm getting increasingly more disappointed at this location as time goes on.

2 years ago this Bojangles was as close to infallible as possible. Everything I ordered, every time, was right on the money. The staff was wonderful and moved like a well-oiled machine. I was more than impressed. It was my favorite place to grab food on the go. Tender, juicy chicken, hot fries with almost always perfect seasoning, and the biscuits were the perfect amount of crisp on the outside.

I don't believe that I can blame this decline in service on COVID. Perhaps it's management and a high employee turnover rate. Regardless, service has declined.

When you place your order and prepay for said order, at any food place, you expect your order to be correct. Period. I understand that certain times of the day often become a whirlwind or food prep and order taking. However... When you place your order you expect to get what you paid for.

My recent experiences...

I ordered a large unsweetened iced tea. I received an overly sweet iced tea. (I am diabetic, this is important)

I ordered a large unsweetened iced tea. I received a spoiled unsweetened iced tea.

I ordered 2 Cajun filet biscuits. I received 2 dried out, burnt filets. Inedible.

I ordered 2 Cajun filet biscuits. I received a single filet biscuit and a burnt steak biscuit.

I asked for fresh fries. I said I'd wait. No one in line behind me. My order came up instantly and server said "Here are your fresh fries." The fries were literally cold and hard.

I believe that's enough to get my point across.

This Bojangles, on South VanBuren in Eden, NC, is no longer my go to food place. I don't recommend at all at this point. Not until management opens their eyes and implements major...

This woman one woman that makes sandwiches I would never eat them she doesn't wear gloves she's just and when I mentioned it to the manager they walked away or she walked away and the manager says I'll talk to her and then one of the other employees I'm not going to say who said she never wears gloves and they just keep telling her and telling her she doesn't it's the most disgusting thing I've ever seen in my life you're supposed to wear gloves for a reason she wiped the sweat from her forearm off her head and kept making sandwiches I almost got sick to my stomach right then and there and when the sandwiches came up I said no I want to return them and I left and I've been in there again to get a sandwich you know cuz I'd like to biscuits I'll giveyou know the girls in the afternoon there's a few of them that are okay but there was one girl with purple hair she was absolutely rude I said can I have a coffee please we don't make coffee after 2:00 I'm like okay and then I looked when I was leaving she was giving me a dirty look I almost want to stop and say something but no I just won't ever go there and I would recommend everybody else not to go there because if you seen this woman making your sandwich you would never eat but again the manager the white lady that so you know middle-aged I'd say she's wonderful and she's the one I've talked to the other guy the big heavy set black guy know but this black woman that's making sandwiches she just walks away when you say how come she's not wearing gloves it's and the big heavy set manager of the black guy he's you know just like you know he thinks he's all wet but let me tell you buddy we all use one hand or another when we go to the bathroom you're no different...

If patience is a virtue, then eating at this Bojangles made me a saint. The line moved slower than molasses in January, and by the time I got my food, I was old enough to remember when gas was under $1.

I asked for crispy bacon, and what did I get? A rubbery, limp strip of meat that looked like it had been steamed in someone’s pocket. Honestly, if I wanted bacon that doubled as a bungee cord, I’d have gone to Home Depot instead of a restaurant.

Now, credit where it’s due: the robot that took my order was the highlight of the whole experience. Polite, efficient, didn’t roll its eyes or act annoyed like the employees here do. If only it could’ve walked back there and cooked my bacon and gave me my food too, this might’ve been a five-star review.

The biscuits were fine (because even Bojangles can’t mess up flour and butter too badly), but by the time I bit into them, I was too distracted trying to chew through the tire-textured bacon.

Would I recommend? Only if you’re looking for a test in patience and...