I came into Dunkinā this morning just looking for a medium iced coffee⦠but I left with a story Iāll be telling for the rest of my life. I was standing at the counter, debating whether to get a donut, when out of nowhere this huge, angry guy storms in and gets right in my face. He starts yelling, threatening me over some random nonsense I didnāt even understand. Then, before I could even react, one of the Dunkinā employees, a calm, quiet guy named Kyle, leapt over the counter like an action movie hero. In one fluid motion, he grabbed a metal tray, spun like a tornado, and took the guy down in three moves. Coffee cups didnāt even spill. Donuts stayed perfectly in place. It was like watching a legend in action. The whole store went silent. The guy on the floor groaned, rolled over, got up, and ran away. Kyle straightened his apron, adjusted his Dunkinā visor, handed me my iced coffee like nothing happened⦠and whispered the words Iāll never forget: "America. Runs. On. Dunkinā." I walked out shaking, sipping the most glorious coffee of my life.
100%...
Ā Ā Ā Read moreI donāt normally leave reviews, especially a bad one! But OMG Iām hoping someone will see this and get a new manager in there or something! I went Wednesday 9/10 at around 12:20pm in the drive thru. Crew was great, very kind!! But the entire time while the girl was taking my order you can just hear someone yelling in the background. When I pulled up to the window you can still hear someone yelling. A girl handed me my drink and took my payment. Then a guy came and handed me my food after a couple minutes. The guy seemed so upset, I wanted to cry for him. Iām not sure if this is just a manager going off in the background or bullying in the workplace. Either way, NOT OKAY! The guy sighed really heavy and said āI hope you have a good day.ā I told him the same and drove off . I seriously thought about turning around and giving someone a piece of my mind! Iām a manager myself in the food industry so I know how crew should be treated and this was not it!!...
Ā Ā Ā Read morei usually go here because itās close to my house, and I get the same drink everyday. The quality of the drink differs everyday, and is not made with the same ingredients or same way. Today i online ordered and was unhappy with the drink (it wasnāt made with oatmilk and didnāt have 2 espresso shot) , so I asked the window person if it was made the way it usually is, and another coworker snapped back which i thought was rude. The drink didnt taste the way it should, so I went back through the line and they let me know theyād remake the drink. I go back through and they give me the exact same drink they messed up, nothing changed šš so tired of getting a different drink when i order...
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