Wendy's — Restaurant in El Cajon

This is the worst Wendy in el cajon once the mature lady manager leaves it's just chaos. I waited over 10 minutes for a pick up order that never got made and the guy at the counter seemed clueless and afraid to ask what was going on. I'm a delivery driver and I don't get paid to wait I understand that places get busy and food takes time to make but it was a small order and even when the screen said it was ready the guy up front said it wasn't. I will never do a pick up from there again they don't give a damn about their customers. Update I get an pick up order ( I'm a GH driver) I don't really want to go because it's afternoon and I'm pretty sure the manager is not there and when she is not there they don't seem to give a damn who walks in it's all about the drive through. Was a decent order so I figure give it a try I walk in and to my surprise I was immediately greeted with a big smile as the young lady at the counter did with everyone who came in after me. I told her about my pickup she turn to a food preparer and quietly ask have you started the GH order yet and of course he said no which was odd because GH dinged me that the order was ready for pick up and they only do that when the restaurant hits the order ready for pick up button. Anyway none of that is really the point. I don't know the girls name she was a short pretty girl best I can describe her after talking to the food preparer she turns to me and says sorry it's not ready but I will make it right now she had it done all by herself in less then 5 minutes what an amazing young lady. Everyone who walk in was greeted with a big smile a hello and I will be right with you just made you feel like you were welcomed and appreciated at this BK store. Kudos to the manager making such a great hire.This young lady is the face of what customer...

Absolute worst fast food experience ever!!! This place should be closed permanently. I just waited 30 minutes and still didn’t get my order. I got my money back and will never return. They messed up a a guys order so he went inside to get his missing items. They messed up again by forgetting to put cheese and onions on his order. When he mentioned it, the employee gave him cheese and onions and told him to do it himself. The customer rightfully angry told the employee to do his job and the employee responded “f* you”. The customer threatened to beat up the employee which I think every one inside would’ve supported due to every employees terrible attitudes. After that customer left, an employee locked the doors trapping us all inside. They had like 3-4 customers cancel their orders. I ordered a $5 biggie bag and they gave me someone else’s receipt. I went to an employee and handed her my receipt and explained that they gave me someone else’s receipt and that I just wanted my money back. She took the receipt, didn’t say a word, and walked away. About 10 minutes later I went to another employee and explained the same thing. She asked for the receipt that they gave me and I pointed to the employee who I gave the receipt to, and learned that the first employee didn’t listen to a word I said about that not being my order or about the refund because she was making the order on the receipt I gave her. When I told her that she should listen to her customers because she obviously didn’t listen to what I told her, she gave me the stank face. Never in my life have I ever experienced worse customer service. This location has always given Wendy’s a bad reputation and should be closed...

Ya, I went to Wendy's last night, and I was GREATLY agitated to the point we're I had small talk with the two at the counter about how important it is to have a good attitude while working with the public.First of all, I called to see did they accept hot food EBT there? They said yes. So I went. Once I got there, I had to beg them to slide my card. They kept telling me, they don't accept the type of card I had. I told them it will work. Even the manager tried to tell me they weren't accepting it. I told her to try. She finally did, after much convincing. Of Course the card went thru, as I explained to them it would. INSANE I had to beg them to try. And they gave me the smallest potato they can find as punishment, when I told her I had fasted for 3 days, and wanted a good size baked potato. Of course I told her to take it back. The chubby white lady told the the other manager their all the same size, which was a LIE, because they brought me another twice the size of the first. I don't know what their problem is. Are they mad at us for getting food stamps? I'm unclear on WHY they didn't just listen to me, and WHY they couldn't of honored my request for a nice. Sized potato. It would of been a PERFECT PLEASURE for me to try someone's card for them to eat. As well as a PERFECT pleasure to give my customer a good size potato; especially if I knew they haven't ate for 3 days. The store manager should straighten this situation, and never allow employees to not accept someone's payment. It was the most INSANE experience I ever...