Best Burritos — Restaurant in El Cerrito

If I could do a negative star I would. My experience with this shop was the worst i was really excited to try this place for the first time. The man at register was not wearing any gloves and handled the money and made my burritos. The first issue was he took the incorrect order and tried to charge my 71 dollars for 4 burritos. I asked for 2 burritos one chicken and one steak. I waited over 30 minutes to find out that my order was incorrect. I was standing right there when the same man placed my order on a self instead of directly to me where it sat for an additional 10 minutes. Dispute all the signs that we’re telling me not to proceed with eating at this place I really wanted to give them the benefit of the doubt allowed them to fix the order and took my order home as the are “Best Burrito”. When I gave my wife her burrito it was a complete mess. The tortilla was completely wet and it was not because of sweat from the foil. It was a wet that had the tortilla breaking apart to the touch. The burrito was not even rolled completely it was completely loose. The actual contents of the burrito coming out. You would have thought we took the burrito apart to look inside. My wife and I were completely disgusted. I forced myself to eat half my burrito getting angry by the minute I spent 29.30 for two of the worse burritos in my life. My wife refused to eat the burrito and forced me to take her back to get at least the portion we paid for her burrito back. When we got there she was completely dismissed although she was polite and courteous to all the staff as soon as we walked in. They didn’t even want to look at the burrito or say good morning. The same guy walked past her continued to do what he was doing and about 3 minutes of standing there finally looked at the burrito and explained that they way they roll their burritos is to use the foil to roll it and he demonstrated by balling the burrito tightly and rolling the same burrito within the tortilla. My wife told him that the burrito was completely inedible due to how wet the burrito was due to it not being rolled properly the tortilla was breaking apart to the touch. He asked what she wanted her money back? She said yes he threw the burrito at the trash open the register and gave her back 13 dollars. She said thank you and have a nice day. This was truly the most disappointed I have been with a food establishment in along time. To say the least we will not...

I was walking into the restaurant about 2 days in hopes of getting some back home nostalgia, instead I walk into a hostile situation in which I saw a guy behind the counter telling a customer that she must not want her money. It seems she's written a review about it as well. The more I thought about it the more upset I became and I thought if anything I could write about it being that my reaction wouldn't have been as calm as hers so I left shortly after hearing him start to berate her calling her out of her name when she simply stated she didn't be disrespected when it was their error. From the short interaction I gathered: the cashier for some reason way over charged her for a single burrito. Due to the amount, they refused to return the money until they saw ID. My personal opinion is honestly the least important being as I only witnessed a glimpse, the woman was righteously upset but not belligerent. She still her ground, it was simple, they overcharged and should have refunded the money. The truth, he verbally assaulted her which is not only unprofessional but humiliating as a customer and especially as a reputation of business. As a black female myself, I truly wanted to pick up my sword but instead I vow to never return and encourage my friends that live in the area to not buy from there and spread the word until this man no longer works there. He called her a b word, a black $#&$# in the 30-45 secs i stood in...

Imo.. This is bar-none, the all around best burrito I've ever had. I'm a self professed "burrito aficionado". I eat burritos 5-7 days a week from all over the bay area. I'm vegan, so I normally get beans, rice, salsa, and sometimes add either sauteed onions and peppers, or avocado. At Best Coast I get one of 2 burritos. Either a burrito with refried beans, rice, lettuce, salsa verde, and avocado, or, I get the "Beyond Burrito". Either of these burritos qualify as my favorite burritos, but the Beyond Burrito is levels above. It is so satiating and satisfying. I haven't had a carne asada in over 20 years, but this completely fulfills that craving. It has the perfect balance of beans, rice, meat and salsa. Each one of their ingredients is delicious, and so clean. Btw, their refried beans and rice are both vegan. If you're vegan (really, even if you're a meat eater), I highly recommend Best Coast's "Beyond Burrito". (Only downside is that it costs $15 or $16. However, a super burrito from the majority of bay area taquerias will cost...