Rockin' Cigar Bar & Grill @ Thunderbird — Restaurant in El Paso

Maybe you should treat customers and uber drivers with the same respect.. After all uber drivers are only there to pick up a order for your client who chose to order food from you...its not the drivers fault your cooks and bartenders are slow?? And whats uber gonna do? Everyone has a right to know...especially since uber drivers can cancel the orders...who knows you may have it actually ready by the time the next driver comes along...if its not too hard for you.

To your response: Everyone has a right to leave a review. Thats why Google has the option. And yeah you can handle it through them (btw through not threw) you can take your business off uber.

You are distracting from the fact that you chose to have someone wait over 20 mins after the order was already put through. There is a time delay between when the customer puts in their order, when it gets to the restaurant, and when it comes to a driver to accept. And if its not ready then it should be soon. But a 20 min delay where you are dismissive of your customers because they arent spending in-store is ridiculous.

As uber eats customers and drivers alike both are doing your business a service. If you dont like how it works then id suggest taking your business off the site.

And much less implying that a driver or customer can go make their order, or retreive it? Im sorry, isnt...

The bar has potential to be better. Vibe was decent, surprisingly empty on a Friday. Cigar inventory is very limited and the humidor wasn’t working, so unfortunately not even worth buying one. Bartender didn’t know certain mixed drinks. And she touches the ice as she pours it into the drinks. Seems like she needs better training. Mozzarella sticks were very undercooked, wings were mediocre compared to places such as Union Drafthouse, twin peaks, etc. Overall very disappointing, wouldn’t go again. You want to enjoy a good cigar and a drink? Go to chuco cigars, wanna play games? Go to rubiks or pockets. Want good food? Go to a reputable bar. This place is not it. Respectfully. Whomever replied the first time needs a better understanding of work ethics, rather...

This bar is my home, not only is the food good but where else will I get beer for an amazing price. The only thing about this place that could have work done is the service. I work in the food industry and I don’t feel like it’s right to start treating customers differently especially when it comes to how they are being tipped. I love coming to this place, and wish to continue to but employees yelling at customers over a tip, and later trying to take it to the parking lot as the customer is already leaving is plain unprofessional. It really kills...