Love Pho — Restaurant in El Paso

I've consistently had subpar dining experiences at this restaurant and felt compelled to tell others. From the moment we started coming to this restaurant, we were met with rude and biased treatment from the staff, who clearly had no interest in making us feel welcome. Despite being repeat customers who initially thought we had found a nice place to enjoy, our recent experiences have completely changed our opinion.

I ordered a dish that sounded promising on the menu but turned out to be borderline inedible. When I politely expressed my disappointment, all I got was a dismissive “Sorry you didn’t like it”—no offer to make it right, no real concern for our experience, just a blank look and an empty apology. This kind of attitude, especially from ownership, is appalling.

They have zero interest in valuing their customers or even showing basic empathy. We left feeling thoroughly brushed off.

It always felt like the ownership held grudges against certain customers. I witnessed the manager become visibly irritated when a customer called back after being hung up on. She stormed over to the phone and, loudly enough for everyone to hear, said, "I kill you," before answering in a condescending tone. Looking back, this should have been the first sign that a genuinely friendly or welcoming atmosphere was completely absent.

If you’re looking for a place where you’ll be treated like an inconvenience rather than a guest, this is the spot for you. Otherwise, I’d highly recommend taking your...

I came to dinner with my family based off the great reviews , but I’m assuming these reviews are a little outdated or the restaurant itself doesn’t care about the quality of their food.

Upon the foods arrival, the fried rice was cold and didn’t have any flavor except for the cilantro they placed on top. My wife pho was warm but not that appetizing. Thin broth, limp noodles, thin slices of beef. It tasted “old” as she described it. We still tried to have a great dinner , didn’t want to spoil the night but staff wasn’t really attentive. It took 30 mins for me to get someone’s attention when there were very few customers in the dining room.

Not to mention when I did try to ask about my food being cold they explained to me that that’s how they fry it , and that I took too long to eat it. I didn’t want to let my frustrations get the best of me so I paid and left.

I will NOT be going back. & I think I can live with that cause there are ALOT of good pho places in elpaso but this one missed the...

Locally owned by Vietnamese family, the pho is authentic and reasonably priced. The pho came with all the condiments like bean spouts, lime and basil. I also got spring rolls just to increase my getting full. The dipping sauce (peanut or fish) were really good. They put fried garlic on top of the peanut sauce which was a nice touch. I also got a mango rice dessert, which taste and texture was exactly what I expected. I am Asian so I know what authentic thai cuisine should be like. This was authentic. No fusion (thank God). It's just good quality Thai home cooking.

I highly recommend this restaurant. It is casual, family friendly. You can just plop down and eat a meal, not pretentious. And it's clean, not a dive. plenty of tables for family dining. The staff is sweet, friendly and treat you like family. The other customers treat you like family. I am really happy this place is here in EP. It Brings in diversity and show cases authentic Vietnamese cuisine. I will try a bon...