The Holy Grail — Restaurant in El Paso

If I could give less than one star for the food and overall rating I would.

My wife and I went to the Holy Grail for a late lunch today after recommendations from people on a local Facebook group. This was our experience:

Walked in and three people were at the bar the waitress, and two other gentlemen (one who later identified himeself as the owner/chef) and one who I can only assuem was associated with the establishment also. I noticed a look on their faces as we walked in like "wow customers!". As we sat looking at the menu, I looked around the empty restaurant (it was about 2:30 pm). It was clean and inviting. Pleasent music was playing softly in the background. Neither of us used the restroom so I cannot offer a comment about them.

My wife and I both ordered from the lunch speical: I had the French Onion Soup, Chicken Carbaonara and my wife ordered the Fish and Chips. Both meals were to include cheesecake for desert. Price for our meals were $26.00 each.

The French Onion Soup took a little bit to arrive at the table. It was a good size portion but cheese was almost non-existant (see attached pitcure). The only flavor we could taste was salt. We did not finish the soups.

Our main course arrived. The Fish and Chips did not look appetizing and upon first bite my wife said the fish tasted fishy. The chichen in my Chicken Carbaonara was hard and cold. The sauce was too creamy and had a very unplesent taste.

The owner/chef came to the table to check on us asking how the food was. I explained to him what I mentioned above and he just walked away. He returened shortly with two to-go boxes and we politely declined. He did kindly comp our meals with apoligies. We did not stay for desert.

I would not recommend Holy Grail based upom my experience. If you decide to try, may your expreience be a memorable one.

P.S. Sorry I do not have pictures of my...

How can I start with our experience at the holy grail , we went this Friday , first of all they have the manager harassing every guest on their tables. Can even start a talk without someone coming to our table every 2 minutes , it can get annoying if you’re trying to have a romantic dinner date. Me and my husband ordered a charcuterie board for 4 as an appetizer, the fruits were HORRIBLE I really doubt they were even washed. The cheese was old too. We also ordered a couple of drinks that came out 15 minutes after our appetizer. My husband had a red wine (really don’t remember the name) after having the server come and go to the bar several times because they didn’t have the wines that they have in their wine list, (it should be updated) the wine was old and it seemed like they had the bottle opened forever , for myself I asked for a hibiscus mezcalita , when it arrived to my table my glass was so sad with no garnish and a taste of only suggar but no mezcal. For our main dishes we ordered the prime rib eye , tasteless and over cooked , also the “paella negra” that tasted like old fridge and microwave. Our dessert was a cheesecake that probably they brought from Sam’s because it was the only thing that we really liked. The manager or owner is really rude with their servers. I over heard when he was calling out a server in front of his table , that’s NOT professional. Overall I wouldn’t recommend this place , I would rather go to whataburger instead of paying for this wanna be fine dining restaurant. Also we had this guy pushing us to buy a expensive wine bottle , now I get why they don’t have a lot of people like they used to. If you want a really fine dining experience DO NOT COME HERE. You will pay for tasteless food , drinks and an...

First and last visit here. Server seemed nice at first, but wow at the end, this young girl completely showed attitude and lack of customer service skills. Table of 7 friends. Took a while for drinks and food order to be taken. Everything came at different times; some of us were finishing eating when some of us were just getting food. There were only 2 tables w people, so not busy at all! Portions were different for same order different people... At end ticket charges did not match prices on menu. $6 wine charged at $15!!!??? Question this with server and her excuse was that menu needed updating. I told her I wanted menu price to be honored. She brought manager, he said he was going to fix it, but that he agree that menus were not updated. Next ticket had reduction from $15 to $10.34. Told server it was still wrong. She started giving me attitude, upset she said it was fine, she would take it back if I did not want this ticket either. I said no, not ok and wanted manager again, and her attitude was not necessary nor acceptable. She left and manager came, then I notices discount, whatever they did, also done on plate I order. I told him I guess it was fine, whatever they figured out, but that she couldn't or wouldn't explain, but that also still her attitude was unacceptable. He said he would talk to her and correct her actions! Five minutes later, we saw them both get in the same car and leave happily together, laughing. So much for corrective action! 😄 Do not recommend this place, not while under this...