The Cake Boutique — Restaurant in El Paso

Went into look through their portfolio of designs to get an idea of what I wanted and was told I needed to go online and look thru either Facebook or Instagram myself or bring a picture of what I wanted. (I was puzzled because I’ve been here a few times before to get a cakes and when I asked for a “catalog” I was handed an iPad with their portfolio of previous designs.) this time I wasn’t. I turned to my assistant and said ok let’s go. I’ll look up the designs and call tomorrow and left. I called today and said I needed to order a cake for Saturday afternoon and she said she wasn’t sure could get it done in 3 days but needed 5 days. I asked “so you leave them sitting for 5 days in a refrigerator?” She replied, “is that bad?” Then she went on to say I was rude for walking out and not ordering the previous day. I said I tried but you all didn’t have anything for me to look at so I did what she said to do and went home and figured out how to see her work on social media myself. I finally got to her work and selected a cake design and called her and she said was rude. She claims to be the manager and the girl that told me to go look myself was her daughter then when I asked to speak to the owner she said she was the owner now too. Lol. She screamed and yelled but of course I scream and yell louder and I know English and half the stuff she yelled didn’t make sense in English. This is a crazy ignorant lady claiming to just be the manager then comes on the phone as owner. Seems she acts like a psycho to everyone from all the reviews. You lost my business and I’m gonna keep passing the word to steer clear of this dump. I told her I was going to give a bad review and she said “I no care! I already have lot of bad reviews, goat a head and do...

Horrible experience! Stay away from this bakery. Ordered gender reveal cake and requested for caketo be blue inside, to reveal gender..IT WASN'T BLUE!! Reveal was for my husband, family and 45 guests. Went to bakery to see where the disconnect in communication was and was told that it was my fault! That at my initial visit with one of the employees (can't remember her name) I wasn't technically placing the order. I was suppose to have provided that information upon my second visit. First of all, I explained at length the color scheme, writing on the cake, and blue color during our first visit. I returned a second time to give the down payment. The employee that helped me at that time was a different employee that DID NOT inform me of their process of re-explaining cake specifications. She knew my total and gladly took my payment. Never once did she ask a single question. How is it that every detailed explained during my first meeting was executed except for the most important, blue cake color? Upon my return this afternoon I was told by 2 employees that "I should have known" I needed to discuss the details on my second visit. How would I have known if it was never explained to me? Whatever their process and protocols are, are beknown to me. How am I at fault? Not only did they take zero responsibility but they were very unapologetic and offered no resolve. They both were talking down to me..thank God I'm bilingual and was able to carry-on the conversation in English and Spanish! Arguing with a 5 months pregnant customer over YOUR mistake..very classy!! All 45 of my guests saw their screw up and will not be supporting their unprofessional,...

On Aug 15, 2017, I went to the Cake Boutique with a color copy of a specialty cake I wanted made for my son's 18th Birthday. They were to deliver it on Aug 26, 2017. I called that day to confirm the location and time for delivery. The person on the phone seemed at a loss for words, didn't speak good english and said she would have someone call me back. I then realized something was wrong. I immediately went to the location where I spoke to a lady and learned my cake had not been made. I'm unsure if she was the owner, a manager or an employee. She apologized and explained somehow my order was "LOST" despite showing me the carbon receipt in her receipt book next to the cash register. Obviously, there are no checks and balances. She refunded the $100 I paid on Aug 15, 2017 and gave me a free "cake" out of the case. A young man's 18th Birthday is like a "Sweet 16" or "Quinceañera"! Needless to say I was furious and disappointed. A free cake doesn't make up for such poor business practices and customer service. I will NEVER do business there again! I have also sent a note to my collegues who daily coordinate events/ceremonies with local officials, military, etc...that this is a place to NOT do business with on behalf of our professional...