Hana Haru Restaurant — Restaurant in El Segundo

My family has lived in El Segundo for nearly 30 years, and Hana Haru has long been one of our go-to spots for sushi. Its convenient location and consistently fresh offerings—especially favorites like the salmon handrolls, David’s Roll, and Popcorn Roll—made it a staple for birthdays and celebrations.

In recent years, due to our busy schedules, we began ordering takeout rather than dining in. Unfortunately, we’ve found that the quality of the food, particularly the sushi, doesn't always match the dine-in experience. While occasional mistakes are understandable at any restaurant, what has truly disheartened us is how management handles customer complaints.

One ongoing issue is the restaurant’s failure to update their online menu to reflect current offerings. This has led to multiple ordering mishaps. More concerning, however, is the pattern of poor customer service and dismissive—even hostile—responses from management, especially when we’ve pointed out errors in our orders.

A recurring problem has involved our request for soy paper instead of seaweed on certain rolls, which incurs an extra charge of $2 per roll. Despite clearly specifying this request multiple times, our orders have often arrived incorrectly. Rather than acknowledging the mistake and correcting it, the response has frequently been defensive and rude—most notably from a manager named Jonathan. What should have been simple fixes turned into upsetting, uncomfortable exchanges.

It's incredibly disappointing that after so many years of loyalty to Hana Haru, we've felt unwelcome and even blamed for their oversights. And despite not receiving what we paid for, the restaurant still charged us the full amount without any effort to make it right.

After several frustrating experiences, we’ve decided to take our business elsewhere. We now enjoy our sushi at other local spots like Kaya, where the food is excellent and the customer service respectful and professional.

We truly wish things were different. But for now, we can no longer...

I saw the wonderful reviews and how delicious their food look from fellow Google reviewers and thought I should check it out, which I did. The restaurant is well maintained, clean and spacious. Customer service was great and food were served pretty quickly.

In terms of food, I thought they were not spectacular. There are definitely better sushi places. We ordered the beef teriyaki, sashimi roll and shrimp soy paper roll.

Beef teriyaki: This was probably my favorite dish of that day. Sauce were not too salty and with a slight touch of sweetness. The steak were juicy and fresh. It also came with a miso soup, how good was the miso soup? Well, let's just say that I didn't leave a single drop of the soup when I was done with my meal.

Sashimi roll: This was alright, sashimi were fresh, but I think the sushi rice could be better. They didn't feel tasty enough and rice were kind of sticky.

Shrimp soy paper roll: This was the most disappointing out of the bunch. There were just lots of meat but the they tasted really bland and again, the sushi rice was mediocre. I didn't taste any soy in this shrimp soy paper roll. Interesting.

I believe I might have just ordered the wrong dishes, so I would be updating my review when I have tried the other dishes. I believe that when a restaurant achieves a rating of 4.5 or higher after 155 reviews, there must be a good reason for it. Therefore, I would revise my review after a couple of visits later in the near future to give a more accurate and...

Food is delicious but the service sucks. I went to dinner with my mom yesterday for Mother’s Day and I ordered 2 crunch rolls for each of us and a California roll for us to share which I told the server and I saw a roll sitting at the bar for almost 15 minutes and I knew it was our California roll but the server didn’t bring it to us. Even though I told her we were sharing it. It took almost an hour for us to get any food. The waitress could have at least brought us the California Roll (that I said we were sharing) while we waited for the 2 crunch rolls. The server then told us they were short staff which isn’t an excuse. It’s Mother’s Day. If you’re short staff, don’t be open. Don’t use it as an excuse. I’m trying to enjoy a Mother’s Day dinner...