Subway — Restaurant in El Segundo

This December 3rd 2023 in the morning, the worker who was on that shift at 3 in the morning, was super rude, since I arrived I saw her that she was with her rude face, as if it bothered her that I arrived, but still I arrived with a good attitude with her, when choosing the sauce for my sandwich, I asked her to please add extra chipotle sauce, obviously when you ask for something extra you know that they will charge you, and she refused to put extra, she told me that she would not be able to close it And she said it with a super ugly attitude, when I went to buy before there and whenever I ask for extra sauce they add it to me and I told her that she didn’t have to be so rude with me, and she started fighting with me and she tried to insinuate that I was asking for extra sauce for free, and I told her that I didn’t care if I charged it, that I wasn’t asking her for anything for free, and she started fighting and saying that I didn’t respect anyone when the one who didn’t feel or respect was me, I asked her to talk to The manager and she refused, and I told her that the next day I’ll go talk to the manager because of her attitude and she told me that she did not care, and I asked her for her name and she refused anyway, and she denied me the service and did not want to sell me the sandwich, seriously that is nothing professional on her part, because I arrived with a good attitude and she reacted like this, at no time was she disrespectful to her, it was the opposite. I felt super bad because nobody had never treated me that way. I hope they take action...

Horrible service! I came in at 4;30am today and I just got off work. I was tired and hungry. As soon i walked into the door, It was the worst customer service ever! I came in with no greeting from the worker. She looks Filipino. I told her I couldn't hear because of my hearing loss. She kept wasting her time asking me the same thing and I needed her to speak loudly. I told her that I wanted honey oat bread. WE DON'T HAVE ANY! Then I asked Do you have any other sweet bread? Yes we have this SWEET BREAD. WHAT SIZE DO YOU WANT?! I was getting irritated with her poor customer service. Then she said WHAT DO U WANT ON IT? I told her what I wanted and I asked for cucumber slices. We have whatever we have here. She was rushing me too cause she was worried about other 2 customers after me who just arrived. I asked for the receipt. She didn't hand me the receipt in person. She just turned around and walked away. She dropped the receipt.. then came back and said what do you want? I want my receipt. She shouted, "I already give it to u! U didn't get it fast."Excuse me? My receipt was sticked to ur hand.

U dropped it on the floor. She picked it up with an attitude. She have no good customer service skills. She is so rude and such an awful customer service.

I was getting irritated already. Very poor customer service with...

Bad customer service. Went in today and there was a lady and a man and none of them said hi or anything. I walked over and said hi and the guy said hi and started helping me. The lady seemed like she had an attitude. She started talking in a foreign language. And then he started talking in that language as he was making my sandwich. How disrespectful is that. You start talking in foreign language infront of a customer. We don't understand or know what you are talking about. For all I know you guys were making fun of me or talking bad about me. I mean they were both in their early to mid 50s they seem like they were a couple. Not sure if they are the owners but if they are, then I hope you read this review. It's great you guys are Indian and speak in your own language. But don't do it infront of paying customers. Specially when we don't understand your language. That is super rude and shouldn't be done. Also have some enthusiasm and have some customer service smile and be welcoming. Don't have an attitude and look grumpy and not even great or thank your customers. This place lacks so much hospitality and customer service, I will not be going to this establishment ever again. Plenty of other subways where they don't start gossiping about customer in...