El Chicanito Bakery — Restaurant in Elgin

I ordered a cake for a birthday with days in advanced, the lady told me they would have it ready by whatever time I could come pick it up so I said at 1pm. The day I went to pick up my order that I had already payed for they hadn’t even made the cake yet. Very bad service.

Edit Response to the owner: No I didn’t have to wait “FEW MINUTES” for “FINISHING TOUCHES” the problem is that the cake hadn’t even been made at all. Even the lady at the counter apologized to me for the inconvenience and she even offered me the full refund. So don’t say things or assume things if you do not know what really happened....

If I could, I’d give 0 stars. It was the First and only time I went there to try it out and the attendant was distracted didn't even answer a question I made and then I was choosing what to buy, I see the empanadas with tiny little flies around them, it was disgusting. When I finally decide to take what looked “fresher” I was about to pay and she ran outside to talk to another costumer and she told me somebody else would come to the cashier and of course nobody did. A person came out of the kitchen and didn't even ask me if I needed help or something. Very disappointing. Never ever...

Food is amazing there but the service is awful. I visited the place around 1 pm and the cashier was really rude. We ordered 2 tortas, 1 tamale and a drink. One torta was ordered without onions and jalapeños on the side and they still got those ingredients inside my torta which wasn’t a big deal. We asked respectfully If they could fix it. The cashier took the torta to the back with a really bad attitude. I thought “maybe she is having a bad day” but it wasn’t the first time that we go through this situation...