KFC — Restaurant in Elgin

Same place. Same problems. Still no fix.

This isn’t just about one bad night — it’s about the pattern.

I’ve been to this KFC more than once, and every time, it’s the same rundown: • Long waits • Missing items • Staff that couldn’t care less • Zero accountability

On July 1st, I placed a mobile order (Ticket #2077) around 9:08 PM. I ordered a Tender Big Box meal. They told me I couldn’t get fries because “they stopped making them early”… yet the mobile app still let me choose them.

I waited over 32 minutes for the food, and when I finally got it? No sauces. No apology. No urgency.

And let’s be clear: this wasn’t a one-time fluke. This is how this location runs. I’ve seen it before, and I’ve given them chances to do better. They don’t.

I even reached out to corporate — nothing. Total silence, unless you go digging through backdoor email addresses like I had to.

I’m a Google Local Guide. I give honest reviews. I try to support places, even when they slip. But this? This is beyond slipping — this is falling flat and refusing to get back up.

Don’t waste your time or your money here. This location needs serious management change or it’s gonna keep circling...

Risky place to eat, think twice before eating there!!! FYI: the cook is sick sneezed 2 times and had no mask on at all !!!!! Now I started sneezing for no reason!!! Why is there a sick cook with no mask on!!! And, sneezing on the chicken he is preparing , Manager was there he didn't do nothing!!! This was yesterday! Very poor customer service, people were driving away from drive thru complaining it was too slow, I went inside to see if it was they didn't have enough workers but not there were enough workers there but just slacking off, standing around picking their nails, no line inside and literally the Supervisor took 15 mins to give me my paid order of 23 pc family meal, got home had no large sides, missing 4 pieces out of the 23 chicken meal , out of the 6 sides only got 5 , the only item complete were the biscuts so she can count up to 10* Beware*check your chicken before you leave!!! Dont get...

Me and my dad went there to get chicken one teenage boy and girl was being soo rude at us they never told us have good day or have good night nothing of that, teenage girl told us what do you want for order I said chicken she said which one I told her give me a minute a make quick call to tell my family what they want, then I talk teenage girl hello and then she scream at me saying WHAT DO YOU WANT TO ORDER!!!!!, I was so mad, she didn’t hear us and my dad told her wow you guys don’t hear nothing or what and then teenage girl she calm down saying what you want to order then, I told her what I want she told me wait to the parking lot I said ok, I told teenager girl co worker I’m sorry about what happened she just give me dirty look she left me, when teenage co worker boy, like no good workers there, like I said food is really really good but workers are...