Little Beijing Restaurant — Restaurant in Elgin

To start with, the food is typically really good, I’ll give em that. But going up on prices, charging a card fee then up charging for an item when I asked if it was included and she said yes, nope I’m out…won’t order from here again.

This is the 3rd time we’ve ate here and have really liked it. First 2 times, they messed up both to-go orders…this time at least that part was right. Now…onto the issues. I called to place the order and I asked if rice came with the Kung pao chicken & shrimp, she said yes you choose fried or steamed….she never mentioned an upcharge for this. I get there and I am checking the order because of the earlier comment about orders being wrong in the past…the young man rings it up and gives me the total which immediately seems high. I question it and he quickly runs thru it and explained a couple of prices increases (which I fully understand and that’s fine) then tells me they are now charging a 3.5% fee for card use..I HATE this part!! Part of running a business and doing price increases, is to cover THESE EXACT COSTS!!! I normally would have walked out but the wife was sick and this what she wanted..so I paid. I left then called because the numbers still weren’t making it right in my head and asked about the price for each item. The young girl pulled the ticket up and went over it…all the prices were a $1-2 higher then our previous order plus what is shown on their menu online where we ordered from. When I asked what the other $2 charge was, she said that was the rice up charge?!?? I said what UP, I asked you when I called if it CAME with rice and you said yes, you never said there was a fee for something that COMES WITH A DISH….she said oh sorry yes we charge for that so I explained to her that if something doesn’t come WITH A DISH without a charge, that means it doesn’t “come with it” and that it’s an extra item you pay for! Either way…we won’t return and I will no longer recommend this place. Cant say how many times we have told people about this place but that’ll stop…this time kina got to me so we are done....

I’ll give it two stars only because the food is actually good but the service is something else. I see that they’ve done it to other customers too. Had the issue where we did a pick up order, we’re told 15-20 minutes. When we got there we’re told our food was being bagged. 3 people came and went with their food and after a half hour wait we asked for our money back as they clearly did not have our food ready. We were told we were making them waste food and why didn’t we tell them we didn’t want the food. We’ll why were you guys lying said it was being bagged up over 30mins ago? Then we were given the excuse of “well there could have been orders before you” okay so then why not just be honest and tell us it’s going to be a longer wait at the beginning? I get it things happen but you don’t lie to your customers and try to make them feel guilty over your mess ups. I’ve written to them on their site and on social media and haven’t gotten any response from management. Again, the food is good but it’s not worth the service dealing with them. We left that night after almost 45 mins with no food. No apology from the bad service but thankfully even with their pouting we got our money back. The best part of it all was when we did ask for a refund being told by the cashier that we would have to wait because she was busy when all she was doing was getting water for the one other customer in store. Laughable service...

We tried Little Beijing for the first time this evening. It was before 5pm and we were the only table in the restaurant. There were 3 servers sitting at the bar in conversation. One walked over and greeted us. We ordered, everything was fine.

Two more tables came in and were greeted. However, we sat there for 10 min and no one went back to one of the tables to check on them or take their order. The 3 servers were still engaged in conversation at the bar. We had to get up from the table and go ask for to go boxes and our check.

At this point another gentleman had come into the restaurant and was sitting alone and had not been greeted after 5 minutes. He eventually went to the bar and asked for a menu.

We reviewed our ticket and noticed almost every item was priced higher on our bill than was stated on the menu. At first we only noticed one of the plates was a dollar more on the bill. Our server simply apologized and said, "it's only a dollar." That is when we took a closer look. I demanded that the bill be corrected even though it may have only been a few dollars. They did fix the bill and comped our beverages for the trouble. Thank you!

The food was delicious! The egg drop soup is now my favorite in town and the portions are huge! We may not be back anytime soon but will...