McDonald's — Restaurant in Elk Grove

I've void coming to this location. I have the worst experience here. There's a time I ordered 1 large fries for my daughter and requested for it to be fresh. I was in the drive thru over 15min and after 15min I was parked for another 15min and my fries was not fresh. I asked if I can get fresh fries since that's all I ordered and I waited now 30min. I waited 2 to 3 min and they came out with the same fries and told me it's fresh. The staff said I can go in and ask the cook myself if it was made fresh and he will tell me yes. Truly horrible service. One time my husband did a mobile order for a kids meal and waited over 1 hour for 1 kids meal. If you don't see that it is ridiculous waiting for 1 hour for 1 kids meal, then management is nothing but failure. How sad it is to let this type of management to continue. Today, same thing have happened again. My husband mobile order 1 kids meal and waited 1 hour. He went in twice for them to tell him they're still making it. 3rd time he went they told him his order was cancel because they didnt have the kids toy.. Instead of making the situation better they just continued to ignore my husband. I keep giving them the benefit of the doubt. Sadly, I'm disappointed again. I been refusing to come here but there's time when it's convenient to come to this location. It's sad how nothing been done. This place does not...

Disappointed I ordered 2 Quarter pounders w/cheese, 1 small fry, 1 soft serve cone. When I was at the order box the New Ditgal screen had my order by the time I went to pay @#1 window the very friendly employee tried to give me 3 different cars orders, finally appeared back this time with she laughed it off read my order correctly back, I paid pulling foward . Window #2 after sitting there about 60 seconds an employee came, again very friendly tried to give me 2 other cars orders. After her confusion was cleared up she came back with a soft serve cone which looked like who ever made it had never made a cone, gave it to me....it was already melting but did not wrap it with a napkin or offer me any at all. Never said anything else was gone approx. 5 minutes offered me 3 different customers lunches. Still with no napkins, I was finally given my bag then drove away, ice cream almost gone looking in bag for napkins, no napkins was going to nibble on s fresh hot & lightly salted French fry but now im 3 traffic lights away, I put my sticky fingers feeling for the French fries....No napkins, NO HOT or Cold Fries but finally arrived home to have my Husband disappointed for no fries but happy the...

So it's my daughter's 10th birthday 🎉 and she's so excited to get McDonald's before school so I order and PAY online to get to the actual store where the lady taking our order so was Soo nice and polite, knew exactly who I was with the numbers given to provide to her. As I get to the window to pick up I'd where it GOES ALL WRONG. The "lady" is SO RUDE AND CONDESCENDING!! Shes complaining that she has to bag our order and complaining that she needs to make the drinks like complaining to her coworkers so loud that we can hear her as well. My daughter now is getting anxiety and starts getting a tear in her eye and asks why the lady is being mean and did we do something wrong?! So she makes us pull forward and when she comes to the car she LITERALLY drops the order on MY DAUGHTERS lap and with a snark tone days "have a great day" !!! DonYOU KNOW THE RESTRAINT I JUST HAD TO HAVE TO BE AN ADULT AND NOT A HUDLIUM ?!!!!! You lady are DISGUSTING and I will NEVER COME TO THIS...