Taco Bell — Restaurant in Elsa

I am writing to complain about the bad service at this location, store #041921, that occurred on 6/9/25. Management on duty Michael was beyond rude and unprofessional. Walked into the place to place my order, but no one was available to take my order at the time, so I took it upon myself to order at kiosk #2. Before I even placed the order, there was only 1 car at the drive-through. Order# 262 was placed at 12:06am, and then 1 of the workers came to hand me my drinks while we waited for our food. 15 minutes went by, and we went to ask how much longer, and they said 5 more minutes. 30 minutes passed by and I went directly to the manager to ask how much longer since 5 cars in the drive-through went by and yet our order was not ready. His answer was "I don't know." I asked him, "Sir, what do you mean you don't know? We have been waiting for our food for over 30 minutes, and 5 cars already went through the drive-thru and left." Then, with a sarcastic voice responded, "Well, there are 4 more orders in front of you". I responded " how is that possible if when we arrived there was no one in the drive-thru other than just one car and they were already in the window. No one in the lobby as well." I then decided to ask for my money back since i was explaining to him i had just gotten out of work. I still needed to head back home with my kids. He didn't even seem to care. He then stated he canceled the order, so I asked for a receipt as proof that my order was canceled, but he didn't want to provide it to me. I kept asking him nicely to please provide me with a receipt of my full refund and he stated NO. Since I filled up my 3 drinks with Cokes, I was not going to get my full refund. I explained to him that the drinks were literally sitting on the table since we were waiting for our food. He did not seem to care. I told him that the drinks were already in the trash can full of softdrink i can take them out of the trash and give it back to him and he kept saying NO. Never again. Never ha e i received this type of bad service. I ended up having to drive to drive back home with the kids hungry since management was beyond rude and unprofessional. I thing corporate should look into the cameras on how bad things get there at night. He had a random person in pijamas and slippers taking orders in the lobby just relaxing. If he was a worker from that location i honestly think there is a dress code to be working there. This person was not even in uniform. Very ghetto here. Manager needs some serious training and need to learn how to treat his customers right. Money was not provided back to me nor the...

Taco Bell in Elsa Texas, it's been three times that I have gone and you mess up in the same thing!

Along with my husband's order, I ordered the #7 quesadilla / Taco box. I always order an extra supreme taco with it, and you guys always forget to give me my extra supreme taco! You give me a regular taco wrapped in the supreme taco wrapper. This has been three times already? What is the deal with this? So disappointed in you. Oh, by the way, tacos are a little skimpy.

Oh, didn't get my eight mild taco sauce and the Avocado salsa packet either. Stop playing around and take pride in your performance or pay attention...

I went today October 12 at 4:00pm and I order a chicken bowl the service was not the best long waiting time and when I got my food it was all cold and the beans was all dry and they look like they were the last one they hade, I ask for fresh beens and they told to wait 30 minutes I mean you don’t take that much to open a can of beens and warm them up I’m sure that they don’t make them fresh they buy them in can ready to just warm them up.I’m sorry but I’m never coming back to Elsa Taco Bell I’m so disappointed with the service they hade I don’t know what the manager is doing but he is not doing a good job...