Aroma Joe's — Restaurant in Epping

on October 11th, 2022, at around 7:20 PM I drove through the drive-thru to order a meal for my family and myself. (MANAGEMENT PLEASE READ)

We were greeted poorly with eye rolls and sighs as we were looking through the menu with no lighting. we used our flashlight on our phone to see the menu.

We ordered our food and after paying for our order the cashier with blonde hair said, "It's going to take a while since we close in an hour and have one oven on." followed by slamming the window.

we drive up to the second window and I'm astonished by the poor service by the childish employee.

we then hear her complain out loud to her blonde-haired co-worker "Three hash browns an hour before closing! ugh!"

they were playing music very loudly.

We ordered one ham and Swiss on a croissant, two iced coffees, three hash browns, and a wrap.

I will not come back to spend my money at Aroma Joe's anymore after this experience. We came to this establishment to try something new other than our usual dunks and Starbucks. However, after last night's experience I will be going to spend my money at Dunkin Donuts and Starbucks. there is a Starbucks and dunks down the road within 1 mile of this establishment.

Why would I come back and spend my money here after that poor service when you have two competitors down the street and with better service?

I hope management takes this review seriously and takes action towards the poor customer service provided by the worker that night.

She adds poor value to this establishment and will cost you more than what she will produce. She will drive off any future customers and regular customers from coming back to consume at this establishment.

Due to that employee's poor customer service skills and choosing to be unprofessional you will lose out on the networking of recommending people to consume here which is free advertising and promotion.

I request to any management who is reading this review that is interested in more information about my experience to reach out to me and I would gladly have a discussion about that night and employee.

I would be open to give this establishment another chance if proper action is taken. Proper training and proper disciplinary action.

in the meantime, I will spend my money down the road at Starbucks where they have shown to employ individuals who do not lack education and customer...

Every single morning, I place the same order and specifically request a sippable lid. And nearly every single time, I still have to ask for it again at the window. It’s become so routine, it’s like a little morning ritual—except it shouldn’t be. It’s a simple, reasonable request that continues to be overlooked. On top of that, I order three flavors in my Rush. I can taste when something’s missing, and almost every day, at least one of the flavors doesn’t make it into the drink. If I’m paying for flavor, I expect to actually get what I paid for. Now let’s talk about the collective vibe of the morning crew. I’m not expecting over-the-top enthusiasm before the sun’s even fully up—but the consistent looks of annoyance, disinterest, or straight-up “I don’t want to be here” energy from multiple staff members is hard to ignore. I’m not asking for smiles and sunshine, just basic customer service. And finally—please, close the window after taking orders. The amount of personal conversations I’ve overheard between staff about their relationships, arguments, and other drama is honestly uncomfortable. That kind of talk belongs behind closed doors, not broadcast to every...

I have been going to this location for a couple months. The other day, I was waiting for my friends who were driving my vehicle in line and the girl Molly who works there started screaming at them, I could hear it from another vehicle I was in. Totally unprofessional but doesnt stop there. They called this person's boss, the owner of the establishment, who ignored their calls. They just were served with Trespass papers, for following the franchise command structure and filing a complaint in the proper manner. As someone who has worked retail and sales for almost 20 years, this is the kind of disrespect to your customer base that will destroy a business. Do not go to the location in Epping or Exeter, because if you complain about the quality of service, they will involve the police knowing they have a lot to lose if their corporation was informed. Subsequently, I will be following up with corporate concerning this matter . Such a shame, the other employees are extremely pleasant and professional. I hope if action is taken, the owner and disgruntled employee are disciplined or terminated, and it does not affect the business itself or the other...