Dunkin' — Restaurant in Epsom

The older woman working the drive thru on Sunday morning at 7am on July 4, 2021 is the rudest, more cruel individual I have ever come in contact with. She was abrasive and aggressive because she did not like the response to a question she asked. In the end, we left due to her attitude and aggressiveness towards us. I understand the order was large, but there is no need to treat customers this way. I also found out there is no manager at this location and I would think this would be a wise decision, to obtain an individual that can handle the demand of the customers and has a positive and friendly attitude that could be passed down to the employees. This is completely uncalled for. No customer should be put down this way. If this woman does not like her job, she should get a new one. It would be wise for the owner to handle the employees and teach these people how to have a friendly attitude and how to talk to customers. We will NOT be returning to this location and we will be telling anyone we know, not to go here. And I only gave one star because that was the only option otherwise I would not be...

edit 4/11/24 This review has been a long time coming i was trying to give them the benefit of doubt but it has NOT been the same since Management changed after the face lift -missed/wrong/stale food, coffee doesn't taste the same, drinks are not made to order 100% positive that the extra espresso shot I order is missed 70% of the time and for being over a $1.50+ you can tell by how light or dark the latte& lack of flavor. Just because the label order says it has it doesn't mean it's put in. I come to this location a couple of times a week. The staff has always been friendly and easy to approach if I have a question, but there is rarely an issue with my order. May get what tastes like a stale doughnut a time or two, but coffee and prepared food are as expected. I typically order via app for mobile drive-through pick-up. App seems to glitch a lot for this location, and I need to delete and re-install for it to populate for ordering ahead here. Overall, my go-to...

I moved to Epsom less than a year ago and go to Dunkin Donuts daily. Unfortunately, this must be the worst one I’ve ever been to, and I finally hit the mark yesterday where I needed to leave a negative review after receiving poor customer service when I asked to get my coffee remade after getting the wrong order 2 days in a row, and then getting stares and laughs from a bratty employee drinking Aroma Joes on the job!

The only one to seem friendly is the manager, and unless she is there, the rest of the crew is awful. The boy they frequently have at the drive-thru window is awful and is unfriendly and doesn’t care about the accuracy of any order. The rest of the staff is the same.

This place needs to completely recruit a new crew. I know several people that will drive to the Chichester Dunkin’ Donuts just so they don’t have to experience this...