Arby's — Restaurant in Erie

My wife ordered two jalapeno roast beef sliders + 1 buffalo chicken slider and got to Buffalo chickens in one jalapeno roast beef. I ordered a large ice water and was handed a small requested a large and was given a medium. When I called to let them know about the mix-up on the order the manager had no tact whatsoever. Then proceeded to tell me that it's their policy not to give out large ice water. When I requested to pay for a large icewater she told me that was not allowed and was not an option. I can't believe you can't get what you want at this Arby's location. I just can't believe they would not allow me to purchase a large ice water. Unbelievable I'll never spend money at that location again and the manager needs to be retrained or replaced. Well she claimed to be a manager she didn't give me a name so I can't be certain she was the manager but she had a real...

Very good food- prompt and friendly service. Unfortunately only one exeption in my experiences as customer which entailed finding raw beef/pork tongue in my Loaded Italian sandwich. When I attempted to remedy this situation, I was met with outright laughter and disbelief by shift management- being told it was actually undercooked leftover brisket fat. (Which I mean OF COURSE is so much better, duh.) I couldnt bring myself to eat at the chain for months; and when I finally returned( no compensation offered by the way to remedy incident; the Loaded Italian sandwich was.discontinued off their menu...

Ordered 2 a Ruben meal with crinkle cut ffs was basically just meat and bread a few shreds of kraut and a pinch of cheese son got French dip meal they gave him crinkle cut ffs instead of curly and ordered a classic roast beef had to pull over and wait for the ffs why not sure cause they were cold and gross and there was a long hair in the roast beef sandwich if your going to charge as much as you do you should consider making it worth my money!! Absolutely the worst food from...