Epic Wings — Restaurant in Escondido

Your Escondido location is an embarrassment to your brand. 1. Place smells like the restroom, which smells like the toilet, which smells like a feedlot. 2. Trashcan outside piled two ft overboard. 3. 24 minutes to get our food. 4. Generally dirty, including the tables (we picked the cleanest one which still smelled like an old dish rag). 4. The kitchen staff kept coming out to get giant sodas from the one spout machine, getting in the way of customers. 5. Water from said machine was yellow 6. Insane TV screen that kept playing the same infomercials over and over again. 7. Old and dated everything, yet prices seem the same as your nicer newer locations (Santee is awesome!). But, the food was just about as good as any location, so at least you win there. Santee location is like, a different planet, do more of that. Even Convoy is ok. If Escondido was my first location to visit to your chain, I would never walk through your doors again. And this is coming from a 5 year devoted fan of your atomic wings (weekly vistor to...

Wings are good, acceptable... But, I had a really bad experience with one of the employees (Jacky) I ordered my wings with sauce on the side for my son, so, my and family were ready for dinner, noticed they added the sauce on the wings, I called them to let them know the issue and Jacky told me they're going to make me the right order, but, besides my wasted time and the driving back to the store, she asked me to return the wings with the sauce, otherwise, I could not get the other ones (restaurant policy)... My question is: what are they doing with those wings? Are they going to resale them? How they do know they are not contaminated since they were out of the store? I wasn't expecting anything free, but at least a discount since they made the mistake or a soft drink... lol I tried to speak with the manager, but, it looks he wasn't there, so, Jacky just asked me for my name and phone number... If I go buying wings next time, I'll be wondering if those are fresh or reheated from another...

The 2 ladies at the front have absolutely no type of customer service. They were just standing and talk. While I was parked outside calling the store NOT one walked towards they phone and they did not have a line nor a customer in front they were having a conversation with the back kitchen about a concert they were attending this weekend cuz I went in after I noticed it was pointless to call. I placed my order with the lady and returned back outside to proceed to wait in my car for my food and I kept going in to check on my order and not one bothered to let me know my order was ready or nothing not until the 3 rd time and the girl with the glasses just pointed at it while leaning back on a kitchen table. Zero care about customer service. I was never rude nor did I want to bother them while working but at least smile or Acknowledge someone walking in and let them know ur order is ready wave at them...