Neither my partner or I prefer Starbucks over other places to get coffee. Once in a blue moon when it's more convenient to go there, we will. There's almost always disappointment, but at least there's caffeine.
I was not on this particular trip with him, but the details of it were relayed to me in full. I felt the need to alert the public to this issue. I doubt it's the first time it's happened, though it may be the first time somebody is writing about it.
My partner was getting his car worked on at a nearby auto shop, and decided he wanted to grab a bite to eat and a latte. He got an almond milk latte and as usual the flavor was disappointing, but at least there was caffeine. He also got a bacon cheddar and egg breakfast sandwich. He said it seemed fine when he ate it, but a few hours later reported that he was both throwing up and diarrheal. Sorry to include such details, but it's important to know that sickness happens, and where it comes from. He had not eaten anything else prior to arriving there, and hadn't eaten anything else since then and therefore knew that his source of sickness was Starbucks.
I would highly advise that management watch their product more closley. It seems possible that an expired product slipped through someone's fingers and got on to the shelves. This is highly unacceptable especially for something that has such a high profile as Starbucks. Please do not school your employees, as their training is your responsibility. This is on you, not them.
My partner said the service was at least friendly, and that is precisely why this rating has two stars instead of one.
My advice if you go to this location (and possibly any other Starbucks) is to check the date of the item you are wanting to purchase. It should not be our responsibility, but as the staff and management doesn't seem to have a handle on this- it becomes our job to make sure we don't get food poisoning.
We will never go to this Starbucks again, we are definitely making sure that we are never eating their food again, and we are quite possibly taking Starbucks off our list and boycotting it all together. One can never be too careful when it comes to digestion.
Be well and in...
Read moreOne person can make a difference in a place of business. My heart goes out to baristas, they get yelled at, lied to and it’s nonstop usually. However, being accused of grabbing the wrong drink, upset me and the place was empty and no one said she was wrong or corrected her. One, I can not possibly grab the wrong drink thru a drive up window. It’s handed to you. My daughter said it’s fine, I’ll try to drink it. I didn’t pay for that, I’m going in. No one was in this place, empty. 2 people standing along the work station. The barista who took our order was awesome! Kind, friendly and patient. Finally someone comes up to me.. 4 baristas total.. not including the barista taking drive thru orders. One came up, I can see our drink, I said it happens, but I was handed the wrong drink.
——The Barista with attitude, who chose not to come up and help me said, That’s what happens when you grab the wrong drink.”——-
My response, “I didn’t reach thru the window to grab it, it was handed to me and my daughter was going to deal with it.”
No apologies from anyone. My venti drink was handed to me and the grande was given back. But it was not even made correctly, there was no vanilla syrup in it. So either way, Garbage. Our other drinks didn’t even have the extra shot that we paid for. When you...
Read moreThis is by far the worst Starbucks I've been to. It was closed for a while recently (like a month or so?) and I thought it would get a nice remodel and hopefully new management, but unfortunately after reopening it looks exactly the same and has all the same problems. I ordered the Impossible breakfast sandwich on the app and while my drink came out the sandwich was nowhere to be found. Some time went on and I decided to ask what happened after waiting a long time for a cashier to show up. They had to check to see if they had any sandwiches and then informed me they were out, at which point I had to ask for a refund. No one cared to tell me they were out or offer me a refund, despite putting my drink out and seeing me take it. I got a partial refund for my order because I wanted the food and drink discount. Can't get that without food. I was not offered any sort of apology or sense that this won't happen in the future. As far as this physical Starbucks location goes, well the parking lot is small and terrible, the Starbucks itself is on the small side and the staff and management are pretty clueless. Overall the worst Starbucks...
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