Firehouse Grill — Restaurant in Evanston Township

Ordered a Moon Cheese Pizza from Mothership Pizza Evanston through GrubHub, associated with this business, Firehouse Grill. Never had a bad experience in the past from FG, though this is the first time ordering pizza from FG. On GH, the pictures associated with the menu offered on the FG website are of round pizzas - what I received was a rectangular pizza, not at all mentioned in the descriptions on the GH or FG websites; and nothing to suggest that the pizza received was the pizza that was going to be ordered/delivered. With delivery, tax, service, tip, order, and donation the total came to $28.00. The product received did not appear to be worth the product ordered, based marketing, advertising, cost/benefit analysis, engagement, development, and reasonable expectation. When on the phone with GH Service, the representative mentioned he had spoken with someone from Mothership Pizza/FG Evanston, and relayed the message that the only thing that Mothership/FG could do was to offer a 20% discount on future orders. This is not acceptable - if a business is going to offer a secondary product to the regular/established menu, the business should want to match or exceed other local businesses whose primary products are similar to its own, and with competitive price points. If you Google Search "Mothership Pizza," a completely different chain shows up in Tempe AZ, with no pictures. Though the selection at FG differ somewhat in name on the FG website, there are no additional photos on the FG website; yet on GH, similarly-named pizzas align with the Tempe, AZ chain. Super-sketchy. There was only (1) previous review on GH aligned with my order - screenshots attached of GH site, FG site, GH Reviews, Mothership Pizza Tempe site; and actual delivered product. There was only (1) previous review on GH aligned with my order and appeared to not be bothered. Listen - this was not a $28.00 pizza, in both comparative analysis and quality satisfaction with a known provider; the experience was confusing and disappointing; and ultimately both GH and FG need to iron out some PR/Advertising/Marketing/Engagement issues if the products offered and sold are to be trusted. All this from giving a chance on a "new" pizza purveyor....shabby. I totally get it - it's pizza that's been delivered - so why was it this complicated? Glad the refund from GH is pending. G'Luck ordering from this...

When I lived in Evanston and the north side of Chicago years ago, I can easily state that this was a go to place. Heck, we had lunch here for my all day bachelor party back in 2002 before a Northwestern football game. And it was really good back then. Like they say, never meet your heroes and in this case, never go back to your old haunts. The memories are just that, memories. And what I remember of the food was way different that what we had just a couple months ago. This was a sad shadow of its former glory.

There were three of us. My wife got the Detroit-style pizza, our friend got a salad and I got a burger (I have a burger club and we rate burgers from 0-5). This was a mediocre burger. I got the Candlelite BBQ Burger. The one thing I can safely say about burgers is that the more places doll up a burger, the more mediocre it is. Everything on top of the burger (in this case the Merkts pub cheese, housemade bbq sauce, bacon, and crispy onion strings) all take away from the actual flavor of the meat. All these toppings just competed with one another. On top of it, the burger was not the medium I requested, but more on the medium well side. I typically don't send back food unless a place royally screws it up. This was just okay. I'd give the burger a 2.75-3.0. Lackluster. Like I said, don't visit your old haunts.

My wife got the pizza. Despite asking for the crust to be well done, it wasn't. It wasn't crispy and was quite doughy. Just greasy with a lack of flavor.

Our friend said the salad was okay, but nothing to write home about.

The Firehouse Grill was once a great place to go, but now with so many options and a lackluster menu, they'd have to do a complete 180 degree turn to get back to their once...

Update The visit has improved service. Service is attentive promp. The garlic mashed potatoes are great with flecks of red potatoe skins. The Irish Pub burger is well seasoned.

Prior review Ever since this fire house place was converted to a restaurant I wanted to go there. Now I had my chance. Atmosphere great, food good fresh vegetables on the burger. Burgers minimum seasoning, good flavor. The fries have perfect seasoning and salt levels. Negative server/bartender gave the check before the food is out! When ask asked if he expected payment before the food was delived, he said "people do i either way. Its last call at 9:45" This happened at 9:36.

That would have made it one star. Then the food was delivered by the kitchen and we had to get our own silverware, S&P and ketchup. The bartender only returned to bring the check. Me dining partner asked why we had to get our own dinig accoutrements and he said he forgot. The industry standard used to be "treat the last customer the same as your first." I get it we were close the last call. But the gentleman next to us received his bill after we did. And ours was the second time, way to rush a first time customer.

The experience could be way better. Maybe they make so much in wages, tips aren't...