City Seafood — Restaurant in Everglades City

This is an VERY RUSTIC place! The seafood is GREAT! It is what your Uncle Joe would catch that day and invite you for a fish and shrimp fry on his own dock. Also...Uncle Joe got some Stone Crab Claws too! Trust me...Uncle Joe is a great cook! Do not think this is a restaraunt. It is a "sitting on the dock" "semi-fast food" cooked as you order kind of place. There is no precooked food sitting under a heat lamp. You order and pay in what is almost a shack with a lot of nice character! There is even a sign that they will use unclaimed children as Shark Bait😃! They call your order number over a speaker then pickup the food at a dock window. Seriously the seafood is a fresh as you can get! I recommend ordering only the local caught sea food. Try the Shrimp, Grouper, Coleslaw and Hushpuppies. Unfortunately the Fries and Onion Rings seem to be frozen but I am not sure. The Calamari was OK but I really don't think that it is local. Unfortunately we had an adult order a Hamburger that was disappointing to be understated. A 11yr old ordered the Chicken Tenders which looked local battered. He gave a thumbs up but he left half on the plate (not normal). The place can use a good cleaning and organization / removing some clutter. The bathrooms need a remodel or at least a good cleaning but Uncle Joe's place would probably look the same. The Grouper Sandwhich basket was the BEST! Make sure you get the Cole Slaw and Hushpuppies to go with it. I would have given this place a 3 because of the cleanliness which there is NO EXCUSE! As far as the hamburger, not everyone eats seafood and therefore you need something else on the menu. It makes me crazy that they would serve a poor burger! Anyone can make a good hamburger if they wanted to. Give me just a frying pan and with only a little effort I can make a pre-frozen hamburger 100% better than what they servered. To end...I raised it to a 4 because I will go back for...

Horrible service from the lady at the cash register taking our order. We asked about the price of the crabs (since it was market price and not listed), she asked if we wanted small, medium or large - we said medium. Then we decided to order other dishes but she charged us for the crabs. When we noticed she had charged us we told her that we hadn't ordered them but she insisted that we had and continued to insist we had to the point that she got extremely rude. We eventually asked for our money back and she told us to "get out of here". We've never been treated so badly at a restaurant. We had been looking forward to having a nice lunch by the water and this person (probably manager or owner...not sure) was so utterly nasty that it was shocking. I was there with my wife and 3 children. This happened on the Saturday after Thanksgiving 11/27. If you read this, you need to get out of the restaurant business because you're burnt out and nasty!!! My advice to families is to...

First off, the customer service was awful. Two older women smoking cigarettes that work there and touch the food- smoking right next to us while we eat on the dock. French fries were gross and soggy- shrimp had good flavor but not all of it was cooked all the way thru. Bathrooms were disgusting- place was very dirty- found two black long hairs in my basket and took it up to them- there was no I'm sorry-she just grabbed it from me and started talking to another customer. The skinny older smoker with dark hair had on a glove for preparing food and was smoking with it on! Lol that's supposed to protect customers from the germs and here they are smoking. Wow. I had to remind the "manager" to say sorry since nothing was said to me. Wouldn't recommend this to anyone. Unless you want dirty fried food complete with hair and cigarettes. Could be such a great place if had new staff with actual...