Update for last visit on 6/23/2023: Downgrade from 4 to 2 stars š We were Frequenting this place almost weekly or biweekly. We've always had good experiences with service and food. Everything has always been very pleasant. Our last visit on the 23rd of June was absolutely awful. I entered the restaurant and stood at the front desk for almost 5 minutes before I was acknowledged and seated. There were three other tables that were occupied including the one I ultimately sat down next to. The guy sitting next to me looked over and said good luck in getting some food. Another 5 or 10 minutes went by before they took my slips. Kitchen food came out almost immediately but the sushi was a good 15 minutes. The guy next to me would have loved to refill but after 15 minutes and nobody coming by to give him slips he walked up to the counter himself to get some. He then waited another 10 minutes for somebody to take those slips which never actually occurred. He looked over and said I'm out of here and went up to the counter and stood there waiting for somebody to ring him out. Wiley you might think this is a one off, the same thing was happening to another table catty corner from me. I also experienced the same but was able to get at least one refill after stopping a server walking past and asking her for slips and then stopping them again to actually take the slips. It was then another 20 minutes for the food to arrive at the table. It wasn't a shortage of employees as were four people behind the sushi bar and three waitresses standing around talking and talking and talking. What a shame. I normally tip between 20 and 30% when I go to an all you can eat. I left 10% and a note on the receipt explaining why my tip was low. The sushi is good but for $30 a person and horrible service it's just not worth it. Not sure when or if we'll be going back to this particular location. I had posted my experience on a local Marlton Facebook group and other people had commented that they've been experiencing the same horrible service recently. Many people seem to be very dissatisfied. It's a shame. Need to find a good location to replace this one.
Original posting from 2022 The food is good here. I wouldn't say it's the best, but good. The service is also very good. They are always watching without being overbearing. Drinks are refilled and plates are taken away promptly. They ask if you want anything additional as soon as they see your running low on your current offerings. Only reason I don't give it 5 stars is the price. At $30 per person its overpriced. I realize it's sushi but there are plenty of places that have good sushi at lower prices and the reality is you can't eat that much. I know it sound petty but even at $22 or $24 I would say it was a good deal. At the $30 price we will only go once or twice a year as it is overpriced. Overall, Good service and good food. Worth a try...
Ā Ā Ā Read moreMy friend and I recently went there on a Friday night dinner for the all-you-can-eat sushi. When inquiring about the restaurant, I had heard similar things: the sushi is good, but the service is terrible. Well, thatās really the Godās honest truth. The service was beyond terrible. When I got there the woman at the counter was by herself, taking an order on the phone, cashing a patronās check and trying to seat guests walking in. She had extreme difficulty speaking English. I am very understanding and eat and patron lots of different Asian restaurants and businesses, and even I could not understand what she wanted us to do. All she did was hand me a piece of laminated square paper w the number 4 on it. I said, āIām sorry, I donāt understand? What do i do with this?ā What I thought she said was āgive it to the waitress!ā So I waited and the next person who was a waitress who I saw, I gave my ticket too. She looked at me, didnāt speak and just gave it back to the woman working the front counter. At this point I became frustrated and confused. It took me watching the process and piecing together that we were the 4th party in line to be seated. After all this confusion and a lot of non-verbal communication, we then sat down at a table. Unfortunately, the waitress also was not pleasant and very short with us. When my friend asked a question about the ordering of food, she could not answer. Several patrons sitting around us were all making the same faces and we were commiserating about how terrible the service was. Thereās just no excuse for this. While the food was fresh and it was unlimited, I will never come back here again. At the end of the day there needs to be better communication and friendlier customer service. There are too many other good sushi places in and around this area...
Ā Ā Ā Read moreQuickie: phone and host service is bad. Waitresses are slow but sweet. Food is ok, some better than others and serving size confused us a bit. Nice that its byob. No biggie that it's plastic cups instead of wine glasses... but yea...lol. Cozy ambience, TVs playing. I wouldn't come back unless I was in the area and really wanted it.
Long story: So I called 2 days before for a reservation. Lady on the phone was very rude, But I figured it was nothing major and let it go.
I call day of because we were going to be 7mins late and got rude phone service again. At first she said no and I said we were just 5mins away at that point, so she says yea...maybe. "I'm sorry, but I need to know, not maybe. Its a bit of a drive for us." So she says, yeah! Yeah! And soon as I say ok, hangs up. We get there and are greeted with a customer complaining to us about the slow service (should of been a sign). I tell her I had a reservation and was a bit late and told her my name and she seemed confused. Said I was on phone with someone and she said ok to come. She asks my name again, I tell her. She says they don't take names, only numbers (huh?) But fine. Eventually get our seats. Place has cozy ambiance, nice lighting.
Water came right away but had to ask several times for cups for the wine. Service took a bit but it was fine when we got it. Sizes in our first round was small but that's fine, it's all you can eat so just order again. 2nd round we got more thinking itd be small but servings got alot bigger (specifically the rolls and meat). Not bad at all but then we wouldn't have ordered as much.
I usually take photos but wasn't really remarked by anything. But wish I did.
Overall, its not a bad place, but not sure if I'll be...
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