A&W Restaurant — Restaurant in Exeter

I have been going to this establishment for 20 years and in that period of time have witnessed the degradation of It recently. While the food is still the same the practices of the employees has changed a lot. Case 1: when I walked in there was a woman talking with the person at the register. I stood with another man behind them and waited, and waited, and waited while they had a friendly chat about whatever. I assumed the man I was waiting with had ordered but after a few minutes the counter person finally asked the man if he had been helped, which I thought a bit odd seeing how she should know that, being the person taking orders and all. Of course he hadn't and had been patiently waiting for the two to have their nice chat. After I had ordered I stood back waiting and noticed there were a bunch of small cups that someone had been filling with, what looked like, ranch sauce. I say someone cause whoever was working on this, right on the counter in front of customers, had left it sitting there uncovered where flies were having a field day landing on the uncovered cups. This is not the first time I have noticed this practice of doing work in front of customers that should be done back in the kitchen area. But leaving the cups filled without placing the caps on them along with the bucket exposed and just walking away was a new one. I'm sure this is not the first time this has happened seeing how it seems every time I'm there this practice of doing work that should be done out of the public eye has been going on. It stems from poor management in training employees to do work in a proper and sanitary manner. Back years ago this sort of thing never happened. It has only been recently that I've started noticing a degrading of service and cleanliness with this store and since it's the best fast FOOD in our town someone needs to know what's...

Seeing many positive reviews of this restaurant puts a frown on my face because I know it's likely just a bumpy experience the one time I had it, and/or it was not the same cook that I had encountered. The burger was very underwhelming. The vegetables were severely cold, to the point where the cheese couldn't melt (as seen in the picture) and it sucked the warmth out of the patty. On top of that, it was insanely dry, as well as the bacon that was cooked to the point of being inedible. It was unbearably hard, making it difficult to enjoy the burger as a whole. Their only saving grace was their fries, which were warm and perfectly seasoned to the tee! So flavorful! Maybe I'll give A&W another shot, but it wont be this one...

I typically never decide to eat inside restaurants but I decided to give this a&w a try in Exeter and overall it was a GREAT Experience!! The place was super clean and employees were in top of cleaning plus they were SUPER FRIENDLY and I LOVED the overall atmosphere, brought me back to good ole days! If I'm being honest no other fast food chain can give you this kind of experience of being able to drink in a cold ice mug and have cool merchandise and even being able to buy a glass jug of rootbeer for an unbeatable price! Truly a fun experience for the family and has now become one of my favorite restaurants to dine in and of course you should expect tasty food...