Carvel — Restaurant in Fair Lawn

Have lived near this Carvel my whole life. I have never been a fan of their hard ice cream but their soft serve is probably my top choice of soft serve for vanilla and chocolate (the rest are pretty tasteless). That being said, after going here for 25-30 years, on buy one get one free sundae day, I asked for a waffle bowl for one, offering to pay additional for the bowl of course, they said no it's not included, and refused to place it in the waffle bowl for me. I had to purchase it separately and put it in it myself, I was told. Really genuinely not sure what type of customer service this is, especially to someone who was at the time, there at least once a week. Needless to say I am done with Carvel and if I absolutely needed soft serve I would go to the other Carvel...

Went here on April 14th which was a Friday and it was a bad experience. I was waiting on some ice cream and saw the owner blatantly disrespecting what seemed to be his only employee working. He was cursing at him and yelling for no real reason because the employee was helpful and polite although it was busy. I don’t believe it’s appropriate to berate a young kid and embarrass him in front of everyone. Not only that but I saw him go to the back after him and push the young man and curse at him loudly. Have some class and respect for those who keep your...

I picked up a fudgey the whale cake for my son's birthday tonight Brought it out to serve and was shocked because what has always been a nice layer of fudge on the top was merely a super thin layer of a chocolate frosting. Needless to say my son was disappointed that it wasn't the cake he always gets for his birthday. I will be contacting the store to hopefully fix this issue but still was very disappointed. So beware if you want a true fudgey the whale you will not get true fudge on fudgey the whale at...