Chipotle Mexican Grill — Restaurant in Fairfax

We have given this Chipotle chance after chance to fix things but it's gone on too long. At first, we thought it might be pandemic troubles causing long waits for pickup orders (30+ minutes after time), but this has been happening for many months now. Every single time we order for delivery or pick up, it takes SO much longer than the "promised time." It doesn't matter if it's a peak dinner time or 2pm on a weekday.

Today, for example, there were over 20 people in the Chipotle waiting for pickup orders with only 1 employee making orders. It's insane. Come to find out they weren't even receiving all the online orders so the poor employee had to hand write every order down on the back of receipts to prepare them. We did not receive our order until an hour past the "promised" time. If they can't staff enough employees to operate, they shouldn't even be open.

We feel awful for the employees who are there as they obviously are put into a very stressful situation with not enough resources to effectively do their jobs. It's not fair to them and I'm sure they aren't paid well. We have had similar experiences at the Paxton Ave location although not quite as bad there. Until it's clear Chipotle has fixed these issues, we will no longer be going to their restaurants or supporting the...

Well congratulations Wooster Chipotle, you just lost another loyal customer. I have been coming to the Wooster Chipotle weekly/every 2 weeks for the last 3 years consistently - ordering online & in person. Service has been piss poor especially this past year. Online orders taking 15-25 minutes past the promised time (literally every single time and usually room temperature to top that off). Last night - I hit my limit. Wooster Chipotle served me undercooked chicken which had myself throwing up violently from Midnight - 10:30am this morning………Thanks to Wooster Chipotle I’m now home sick with food poisoning when I had a very important day at work today. Saying I’m a very angry & a completely dissatisfied customer is an UNDERSTATEMENT. Chipotle - look me up - I have ordered SO MANY TIMES from this location. Chipotle better make this right or I will never step foot into a Chipotle again to avoid getting food poisoning / very sick again due to...

1/24/25 Purchased 3 chicken bowls. Son started eating before me. He asked did I get pork by mistake because the chicken tasted off and we don’t eat pork. Hubs and I get the work costumes off and sit to eat. For me it was the 4th bite. Chewy chicken. Undercooked. My son spent the night between his bed and the bathroom. My Saturday same. My guy eats gas station food sooo he was fine. I called the next day and Explained to the manager what it was and I didn’t get a receipt but I used Apple Pay and could show proof of purchase. He kept directing me to cust service site. His response was sorry that happened and again reach out to customer support. I live within a few blocks from the Wooster location and will definitely relay my experience to my neighbors. And will never patronize this...