PHO, BANH MI & GRILL Permanently closed!!! — Restaurant in Fairfax

The absolute WORST customer service ever.

My sister and I (both hijabi’s) got to the restaurant, there was only 1 couple that was seated and they were basically finished and getting ready to leave. Me and my sister went and just seated ourselves bc it was empty and no one was standing in the front, after a couple mins my sister was like (to me) is someone gunna come give us menus or anything? Then she got up and started walking around just to see the restaurant and noticed that there was a sign in the front that said wait to be seated, she came to me and told me and i was like oh it’s okay they’ll still come (the owner literally saw us from the back kitchen area walk in and walk to the seat) and so we kept waiting and then after like 15 mins i got up and went to the front again and the man sees me and he yells basically across the restaurant saying CAN I HELP U? With a big attitude and i ignored it and asked if we were supposed to order in the front or if someone would come to the table. He grabbed the sign and pointed at it saying “it says wait to be seated” and then basically shoo’d me away to go back to the table we were sitting at. Our order was taken and food was fine. We were getting ready to leave and my sister went to ask him for to go containers, I asked her to get me an extra one so I can separate my broth from the noodles. She asked him and again, with an attitude, he asked “why do you need two containers?” She told him why, and he said he already gave us a free container and another container would cost extra and just straight up walked away without hearing what she had to say. My sister came back to me and told me and I was like whatever that’s weird. I went to him and asked for some napkins, he walked to the other side of the restaurant, yelled “YOU HAVE TO COME HERE” with an attitude and then handed me one single napkin. I asked him if I could get more and then again, hands me one napkin again. I ignored it again and went back to finish packing our food. Then we went up to the front to pay and as we’re standing there, I asked him for a bag to put my food in. He said “we charge .20¢ for bags” and I was confused and asked why and he was like “when you go to the grocery store, you pay for bags there too” i was like that doesn’t matter that’s a grocery store, you’re a restaurant.. when customers get food for takeout, don’t you give them bags? And he’s like yeah that’s because they order for takeout, i already gave you a free container so anything else I’m going to charge you. I was like I’m still taking my food to go so it’s the same thing. We basically kept going back and forth about that and I brought up how rude he was when we first got here and how he was grabbed the “wait to be seated” sign and he grabbed the sign again and started aggressively pointing at it and he was like “yeah you can’t read? It says wait to be seated” and I was like we made eye contact.. you saw us sit down, you could’ve have come either way. He starts getting more aggressive and getting loud and I was calmly saying you’re being so rude to your customers, that’s not how you’re supposed to treat your customers, etc and as me and him are going back, my sisters signing the receipt and she crosses off the tip spot bc of how rude he was being and when he saw that, he grabbed the receipt and started aggressively waving it in my face, screaming saying “YOU DIDNT TIP EITHER, YOU DONT TIP THATS WHY” and I was like well yeah that’s because you’re being so rude, ofc you’re not going to get a tip and he gets even more mad and starts shoo’ing us away and screaming saying “GET OUT MY STORE GET OUT OF HERE I DONT NEED YOUR BUSINESS” and we start walking out of the store, he comes around the c register and he’s like “yeah get out get out” as he’s closing the door behind us he’s like “YOU PEOPLE NEVER TIP,...

Kids are not welcome. I had a terrible experience at the restaurant last night. Despite having my kids (ages 4 and 9) with me, the customer service was abysmal. The staff, particularly one person, displayed an excessive ego and power trip. My kids were simply arranging things on the table when one of the spoons dropped. The guy, who was initially far away, yelled at my 4-year-old to pass him the hoisin bottle. The situation escalated unnecessarily, creating a scene. It felt discriminatory, as I believe the reaction would have been different with a white family. The overall experience was horrendous and disappointing.

Reply to Pho Banh: The kids touched what’s on the table. We picked through the dirty utensils. You expect kids not to pass bottles on the table? How did you see all that from the counter? Some sight you have buddy. I was there. My 4 year old daughter dropped her spoon. So you came over and yelled at her. What are you doing spying on us . Do your job. Covid restrictions? Why are you putting stuff on the table- can’t touch bottles? They didn’t even do that. Kids each had a spoon. They didn’t touch all the spoons. Go through your video if you have it. We came 40 minutes away in a cold night. They were hungry and needed a meal. What’s not true? You didn’t yell at a girl? You didn’t throw a sissy fit? They did not go to any other table. I was on table 4 sat down ordered. You were on the counter. Dude, you don’t have manners or any control. Kids are kids but you are an embarrassment. You have no right to speak to my daughter that way. It’s inexcusable. Truly...

I asked the my server for a side of broth. As my guests dish was dry . I was told that they don’t sell it so I said well could you just ask your manager? He walked over and asked the manager and the manager just started screaming really loud it and I stepped over. They were behind, but they were so loud. You could hear it in the whole restaurant. The server was a really nice, nice young man and he only has one hand and he was doing everything just fine but this man who is the owner For the manager just takes advantage of him by screaming and yelling at him and it made me and my guest feel very, very very uncomfortable . I almost started to cry because this young man was handicapped was doing such a wonderful job and it was a beautiful restaurant and a beautiful atmosphere, but the owner definitely does not know how to work with people and or should if he has that problem you should go to the back where he doesn’t let the customers hear it and then I asked for napkins and he gave me one napkin and then I said please could I have some more cause it’s getting all over my skirt my soup and he goes you only asked for one and then he brings me five paper towels he didn’t want to give me napkins so there’s something not quite right here, but I will take the food. The soup is delicious and the salad was really good too. She just needed a little bit of something on it to make it so dry with the rice noodles . It’s too bad because the. I will not be coming back because of the owner and his yelling and screaming at me to his employee. It’s too bad. The food was...