Subway — Restaurant in Fairmont

Horrible Customer Service. On April, 24th, 2022 at 8:00pm, I ordered a Supreme Meats footlong and a Italian BMT footlong. The young lady who was preparing my food had an attitude from the start and did not mention she did not have all the ingredients to fill my order. It was not until the customer behind me made his order did I discover this. I asked her if she could replace the item with a different item to which she reluctantly agreed. When she asked what type of cheese I wanted I told her provolone, she began putting white american on my sandwich and when I corrected her it was at this time she told me all they had was white american and pepper jack. I told her I never told her to put the white american on there and that I wanted pepper jack. As we continued the toppings her attitude continued as well. When she rang up my order she told the girl at the register to ring them up as Mozza Meats which were more expensive than the sandwiches I ordered, to which I corrected her and again was met with an attitude. After paying for my meals she sarcastically stated, "You have a nice day" to which I replied to her the attitude was not needed and that she was the one who was doing things I didn't ask for. When I asked for her name to make a complaint to her manager she came back with an attitude and stated "You can just get out of the store". This young lady has just lost a customer for this location and I'm sure I am not...

So, I went in and requested the reuben sandwich with ham instead of corn beef. This is not an outrageous request since just the week prior, I had ordered the EXACT same thing from the Whitehall Subway and they didn't even hesitate. So the "sandwich artist" behind the counter looks at me completely dumbfounded and has to go ask a manager. The manager pops her head out from the back and says "We can't do that." Hmmm ok, so then I said "well can I order a ham and swiss and have sauerkraut and thousand island added to it?" Again, her super helpful response was "I don't know how to ring that up." So, begrudgingly, I ordered the turkey reuben. I am not a fan of turkey, at all. I also let them know that the Whitehall Subway had just made the ham reuben for me so maybe they could contact them to see how to ring it up. I really don't appreciate the complete lack of effort on the part of the staff. I will say that the guy that was working in there with reddish hair and a beard was very pleasant, but the other 2 ladies were lazy and unhelpful. I wish I would have gone...

Past couple times we've been up there we've had issues they either have been out of toppings. Or this past time which was like two or three weeks ago we were going to go to Taco Bell on Whitehall but my son really wanted Subway so we drove all the way over here to get subway. Got to the store at 9:40 p.m. walked into the store noticed the floors were wet. So told my son to wipe his feet real good so we didn't track them up. Then I looked up and noticed that they were wiping the counters down and the trays were closed. I asked politely are you still serving? She said no sorry we're closed. Okay... well it's 20 minutes before you're supposed to close and if you're closed why wasn't the door locked. I understand cleaning up and getting ready to close up so it makes it quicker when time comes. I've been a manager of a Circle K before. But this was just uncalled for and completely rude. I drove past Toca Bell to Subway and ended up with no...