Papa Johns Pizza — Restaurant in Fairmont

I don't usually rate places because I'm usually content with my order and service. I especially don't rate places that I have been going to for years and have had no bad experiences. However, I do review places that have scorned me after years of being a loyal customer and didn't b+tch once. The one time I do is when I was told by someone named Frank that in three years he hasn't answered the phone and doesn't have to "especially when it's busy". Now I work in a deli at a grocery store and I know what being busy is like and I know it sucks, but the customer comes first when you work in any industry even if you're busy. It wasn't enough that the food was almost an hour and a half late (one pizza, 10 piece wing, pepperoni bites) I was fine with that, I'm a patient fat girl. It was also that no wings were delivered with it (also fine), but the nail in the coffin was that when I opened my pizza box it was the wrong pizza. It took so long to make it to my house I thought surely it was going to be at least right and fresh. Thankfully they made my order twice because that's how high they were and had one set for me and one set for them to bring into the office to sober them up hopefully. I wish them the best because they have lost this fat b+tches service until I die of a heart attack from eating at Dominoes or...

Best Papa John's in West Virginia!!! I've never had them give me the wrong order, my pizza is always hot. Doesn't matter if I pick it up or have it delivered the pizza is always great!!! Ordered late last night about 45mins before closing time. I hate doing that but I didn't realize how late it was until after I placed my order. When I walked in to get my pizza I was greeted with a smile and a friendly hello. As I was paying for my order the manager came over handed me my order. I told them all to have a good night and a safe trip home. To which they all smiled and said you do the same. They could have all been quiet or had a bad attitude because I was "that guy" who ordered at closing time, but they didn't. It's situations like these, that show how good of employees you truly have. To have such a good crew, like I seen last night. Can only mean one thing which is that you have a great manager. Thank all of you for a great...

I have literally never left a review for anything in my life. Papa John’s, it’s an honor to call this absolute atrocity out. Can’t remember my former uncle via in law’s name that worked for papa John’s but your last name is VanNote. Hope ya see this buddy. Anywho placed an order last night that was all screwed up. Never have I ever ordered a pizza and it come with like spice pack stuff on it. This one did. Tried calling last night. No answer. I’m 20 minutes in with no answer tonight. Absolutely no reason a customer should be waiting for someone to answer the phone for 20 minutes. I just want a refund or a pizza that is made correctly. I’ve always been a big papa fan, but honest to god I am never ordering from you...