Wendy's — Restaurant in Fairmont

I went thru their drive thru today. I placed an order and had checked their app for deals or discounts. There was a $5 off $25 order coupon. So when I got to the window the cashier gave me my total which was well over the $25 so I asked her if I could use the QR code. She scanned it then she swiped my card and handed me my receipt. After looking at it I realized the discount didn't come off. So I questioned her about it. She turned around to ask a manager about it to which the manager said oh she's already paid there's nothing we can do about it. She also said that the coupon didn't work because I didn't order the right kind of items. To which I explained that the discount was $5 off of a $25 order and didn't have any specifications like that. At this point I could tell how uncomfortable the cashier was getting having to repeat everything this lady was saying to me. There was also a line behind me so I took my order from the girl and then they shut the window in my face so I left. Once I got home I called to try to get the managers name to which I was then hung up on. I myself work in management and would never treat a customer that way. The manager was disrespectful and ignorant. She has no customer service skills and showed poor leadership in my opinion. The cashier was very nice and tried to help before being shut down by this womab. I proceeded to do their survey and unfortunately had to leave a bad review. My issue is more of how I was treated vs losing the $5 discount. But that $5 to someone else could have been a make or break situation. I will not be returning to...

Atmosphere- 4stars- this Wendy’s has been newly renovated in the last year and it shows. The dining room is a little smaller than it used to be however it is a lot nicer and was pretty clean. I liked the new tables.

Service- 4 stars- the girls behind the counter were very friendly- nice to see that- so hard to find friendly fast food workers anymore. They were polite and even wished us a blessed night as we were leaving.

Food- 4 stars- I had not been to a Wendy’s to eat in quite some time (years actually) because it seemed that the quality had gone downhill so I was pleasantly surprised to find the food fresh and very tasty. I got a single with cheese (no ketchup) extra cheese and it was correctly made to order!!! It actually looked appetizing. Also got the baconinator cheese fries and they were also very good- the bacon was crispy and the cheese was hot. We also got the grilled ranch chicken wrap which was my favorite. The chicken was really good with just the right amount of ranch. I hope this location keeps doing what they are doing and I...

Went there with my wife for 1s't time thought we'd try em out for breakfast. We'll it smelled great it was hot and fresh the girl at the window's attitude was less than desirable she definitely was not friendly, but the other fellow that brought our food out was nice. We ate our side order of homefries on our way to work.we were going to eat the rest after we got to work and no napkins no silverware. So needless to say we wasted our hard-earned money on nothing because couldn't eat the food and we were starving way before lunchtime.( guess I learned my lesson) I will always check to make sure they do they're job and put...