Sauced Wood Fired Pizza

After visiting several times, their product went from quite good to marginal. The toppings on our pizzas became less and less. We thought maybe it was just a fluke...not so much. The next time we ordered, my flatbread sandwich had barely any chicken, and the advertised prosciutto was just ham. To make matters worse, there was a very long hair in my husband's salad. At that point, neither of us had an appetite. We had also ordered their dessert pizza, which was nothing like the description on the menu. The toppings were scant and haphazardly placed. It was as if they threw a few chocolate chip morsels and 16 mini marshmallows on an old crust. Wow, what a presentation. When my husband decided to reach out to the owner, he didn't get very far. Instead of a meaningful apology and some sort of a refund or free meal, the owner just shrugged the situation off. He didn't seem to care about the hair in our food; instead, he offered a lame excuse..."We do everything we can to avoid that, it happens." Even if that was the case, it was said so 'matter of factly', as if to imply, oh well, what can we do? How about hair nets???? You would think a relatively new establishment would want to keep their customers happy and keep them as return customers. Obviously, we will be giving our business elsewhere, where customer service is paramount.