Barrett's Waterfront — Restaurant in Fall River

I'm only giving one star because I can't give ZERO! Ordered $100 worth of food tonight via Door Dash against my better judgment. We have ordered from them a couple of times in the past and had some issues come up, but this one officially takes the cake and we will never ... ever ... order from here again. Throw in the other Barrett's too since it's the same family owners! We asked specifically for our chicken tenders to have extra sweet chili sauce. Seems simple, right? Apparently wrong. Apparently there is some crazy shortage of Sweet Chili sauce that the world doesn't know about or that the media just isn't covering. Not sure. Anywho, we called the restaurant to request they be made as ordered. My husband simply said he just wanted a new order made with extra sauce and he would go pick them up. The hostess continued to question him up and down about the order. He was then transferred to the manager who was even worse and hung up on my husband ... not once but twice. To me the solution is simple. It goes something like this ... "Oh I'm sorry for your frustration. Yes, come on down we will make you another.". I mean ... is it that difficult? It's a $15 order of chicken tenders. Is it going to make or break your profit? Probably not. Management did not do their job and this is a horrible representation of their company. Why is it that the customer is always right, until you're the customer? My baked stuffed scallops were good though, so there ya go. There's that one star!

In response to this manager's terrible reply which suggests WE (as customers) were in the wrong. No. That would be a lie. The entire conversation was on speakerphone. My husband did not get frustrated until after you started playing 20 questions OVER sauce. Not ONCE did you apologize for his frustration or the fact that your team made a mistake. This was a $15 order of chicken tenders NOT a $50 lobster dish. I mean, come on. You are a terrible representation of Barrett's and I stick by that. However, we did speak with the manager of Barrett's Alehouse and to the General Manager who were kind, understanding, and made good on all of this. Maybe THIS particular manager at Waterfront could use some more training in the customer service field. He clearly does not have...

When you walk in make sure you sit inside. That way they make sure to notice you. So they don't treat you like some person that didnt walk inside and ask to be seated outside to enjoy the sunset. Make sure they actually put you on the chart and definitely make sure that the servers see you sitting with a menu from inside to keep you company on your 20 minutes wait to not even be acknowledged. We've eaten at this place before and it was our favorite spot to enjoy food becuase we live in the building attached to the restaurant. But today was literally shocking. The two witresses that were watching the outside area walked out and back in at least 5 times after checking on other guest that were seated outside as well. My husband then walked inside and asked the hostess what the problem was and she didnt even remember sitting us outside. Your one job is to make sure the customer are seated and written in. After my husband came back to tell me we weren't even put on the chart. I politely got up and returned to our apartment to eat. I hope the two waitresses that didnt want to serve us are happy they won't be receiving our tips and our money to your establishment any longer also my husband will be returning our loyalty card that we've used repetitively at your business. Thank you for making this simple for us. Now whenever our family comes over we will not take them down to this place ever again. Never recommending this place to...

I took my fiancée out to dinner last night to celebrate her birthday and take advantage of the birthday dinner promotion, but unfortunately, our experience fell short of expectations.

To start, she specifically requested her martini without a sugar rim, but it was still served with one. When we pointed this out, the server didn’t offer to have it remade—instead, she simply said, “The bar is busy, sorry about that.”

Then, both of our entrées arrived before our appetizer. When we inquired about the mix-up, we were told that “someone must have taken your appetizer by mistake.” We received a replacement about ten minutes later.

Later, we ordered crème brûlée for dessert, but it was visibly burnt and still served to us. Finally, we learned at the end of the meal that because I had ordered the chicken wing special, the birthday dinner discount could not be applied. It would have been helpful to know in advance that promotions do not stack.

When we did bring up the issues to our server, we were told, “Management won’t do anything—sorry.” Overall, the experience was disappointing, especially for what was meant to be a celebratory evening.

I would have been more adamant in addressing these concerns at the time, but out of respect for my fiancée’s birthday and her wish to avoid any unnecessary stress, I chose not to escalate...