Caldeiras Restaurant — Restaurant in Fall River

This used to be my absolute favorite Portuguese restaurant in all of Fall River, but ever since the ownership changed, it has completely lost its charm, service, and sense of hospitality. What was once a cozy, dependable spot for great food and friendly service has turned into a major disappointment. Our experience was awful from start to finish. It took over an hour for our food to come out, and during that entire time, no one offered an update or apology. To make matters worse, our main dishes arrived before our appetizers, which we never received until we specifically asked about them. When we asked the waiter what happened, his response was, “Well, do you still want them?” We said yes, and mentioned that one of us also ordered soup. He just said “I know,” and stormed off without another word. Completely unprofessional. What made it even more frustrating was watching a couple who came in well after us — and another table of four next to us — get their appetizers and full meals before we did. The waiter, who barely acknowledged our table, was suddenly incredibly attentive to the new couple. He checked on them constantly, while ignoring the rest of us who had been waiting for over an hour. Then, to top it off, the chef came out to personally speak with that couple, clearly giving them special treatment while the rest of us were left wondering if our food would ever arrive. It’s honestly heartbreaking to see how far this place has fallen. The food used to be worth recommending to everyone I knew — now, it’s hard to even want to come back. Between the rude service, lack of organization, and blatant favoritism, this was one of the worst dining experiences I’ve had in years. Sadly, after years of being a loyal customer, I won’t...

POOR FOOD QUALITY, SERVICE, & OWNERSHIP!!!!!!!!!!!! Used to be a great place to eat. It's now way overpriced for the amount & quality of food. We waited almost an hour for our food & when receiving it wasn't even luke warm. I ordered the shrimp combo three ways of cooking shrimp. Baked stuffed, Mocambique and Shish kabob served with fries and rice. I didn't want the Shish kabob & to split the extra shrimp between the other two ways, which they've done in the past. They just gave the same amount minus the extra shrimp that I paid for. My two friends complained the portions were smaller than in the past.

The tall male waited repeated walked past our table never refilling all three glasses of water which were all empty. I had to ask one of the other wait staff for two glasses of water.

The owner walked up & asked how everything was. I told him that my food was cold & that the baked stuffed shrimp was dried out & overcooked & the Mocambique was really spicy, it wasn't in the past. He told me he was sorry & that was the Portuguese way to cook the shrimp. I've had this dish in the past. It was a lot more, filling the large plate w/shrimp, fries & rice. He walked off saying Thank You. No let me take something off your tab, coffee's a dessert to take home. I never had management do that let alone the owner of a restaurant Then we had to wait another 10-15 for the check & had to ask another wait staff for a box to take my cold fries & rice home. She took my plate in the Kitchen & never returned with my food.

I normally never rate restaurants unless it was a truly...

This restaurant used to be one of my go-to spots in Fall River for Portuguese food, but ever since the change in ownership, it’s really gone downhill. The warm, welcoming atmosphere and great service that made it special are completely gone. Our visit was disappointing from the moment we sat down. We waited well over an hour for our meals, and during that time, not one person came by to give us an update or apologize for the delay. When the food finally started coming out, the entrées arrived before the appetizers — which we only got after asking about them. The waiter’s response when we inquired was, “Do you still want them?” — said in the most dismissive tone. When one of us mentioned that a soup was also missing, he just replied, “I know,” and walked away. It felt incredibly rude. What made it even worse was watching other tables who arrived much later get served before us. The waiter, who barely checked on us, was suddenly very attentive to a couple who had just sat down — refilling their drinks, chatting with them, and making sure they had everything they needed. Even the chef came out to greet them personally, while we were still waiting for our missing dishes. It’s really sad to see how much this place has changed. The food used to be fantastic, and the staff always made you feel at home. Now, it feels disorganized and indifferent. Between the slow service, poor communication, and clear favoritism, this visit was a huge letdown. Unfortunately, after this experience, I won’t be coming...