Subway — Restaurant in Faribault

Honestly not sure why this store can't seem to get things right. The staff at this location doesn't seem to put a premium on accuracy and customer service. I've had so many problems here that today was my first day back in quite a few months, and it didn't go well. They have forgotten things or made mistakes on my order before but today was something else, I placed my order through the drive-through to get food for my wife and I and the screen was glitching out and not tracking input correctly. Didn't seem like a big deal and I double checked my order before submitting it to be sure it was correct. I pulled around to the window and my food was somehow ready which seemed pretty suspicious as the sandwiches were supposed to be toasted. They gave me my food after I paid and I noticed right away that there was one sandwich and one bowl which was not what I ordered. I asked the employee why I had a bowl and she claimed it was what I ordered, it was not. I told her the screen acted weird but I most certainly did not select a bowl and the screen did not say I did and just wanted what I ordered. Her response was that I already paid for it therefore they wouldn't do anything to fix it. The rinkle in that argument is that I don't get my food until I pay for it, so by her logic they are absolved of any mistakes they make and getting what you ordered is a total guessing game. I didn't want to pay for an additional sandwich and there was no manager available so we took what we had and left. Got home to find out that we did not get our cookies, the "protein bowl" we did not want was basically soup, and the sandwich we did get was almost entirely vegetables and sauce with hardly any steak and had clearly been microwaved. I worked at subway years ago and have more or less been a customer there for years, this was not the level of quality I expected and have been returning for all this time. The staff do not seem to care about the quality of their work nor they way they appear to be representing their brand. Long story short, if you are in the mood for a quality sandwich and experience then I would...

Will never be going here again!! I Had ordered a platter on Friday for a get together over the weekend I called to order and was hung up on so I went in shorty after and placed the order. I picked it up on Saturday and realized the only thing they got right on the order was the meat, I called telling them it was wrong and if there was a way I can bring it back for them to remake it. They told me there wasn’t a manager working and to call back Monday not tomorrow(Sunday) so I called back Monday 3 times and the phone was never answered so I went back in again! I was then told “I had just missed the manager” and was told to write down my name and number for her to call me back. Nothing Monday,Tuesday,Wednesday or Thursday. I had called Wednesday night asking if there was going to be a manger the next day(Thursday) I was told she would be in from 7-2 I get there at 10:15 and “just missed her” “she left at 9” and up until this point nobody had even APOLOGIZED for what’s been going on. I was told the only thing they can do is to give me 2 subs for free. I will NEVER be going here again. I find it very coincidental that they called the manager 2 times and she never answered. There’s a difference between bad customer service and what ever you would consider this. The fact there is nobody there who is in charge and can take responsibility over situations like this is unbelievable. I understand that there can not be a manager there the whole time but there should be someone who has the authority to make what’s...

Very disappointed with my trip to the subway this time. A bunch of young kids working there today and they took forever! The line inside was very long and they took forever to get through each customer. They were not very friendly either. When I expressed how I wanted my salad made the worker sort of argued with me and said this is how we do it and then explain. Honestly I don't care how you do it, I'm the one that's going to be eating it, I would like you to make it the way I want it. Is that too much to ask? I don't think so. Then I noticed out of the corner of my eye the gentleman that was working the drive-thru in the back kind of rolled his eyes and gave me a look! Seriously! I don't think it's too much to ask to put the lettuce in with the rest of the vegetables so my food gets chopped together. My suggestion is be mindful of who is working when you come to this location or just skip it all together! They employ younger kids who are just here for the paycheck and don't really care about the customers! Nor are they...