Caribou Coffee — Restaurant in Faribault

First time at this location 7/19/2025 1 star because of a worker named Ashley

I love the bou just not this location

there was a customer in front of me that was an elderly gentleman and he ordered three drinks and she never asked for his rewards/perks phone number he had to remind her of it

Then, here I come I'm not sure if Ashley is prejudice or if she just young-minded... Lack customer service skills

I spoke to her and her co-worker ( I said hello ladies) I ordered a medium turtle mocha cooler She forgot to ask me for my phone number as well So I told her and she said she had a process of doing it but that was a lie

I'm a bou girl (for years) I know when there's good customer service and when there is not

She picks and choose who she wants to have good customer service skills with...

The reason why I say that is one of the ladies that work at Hy-Vee came to get her drink and she got her drink before I got my drink and I was there before her and she was very kind to her...

I think that this caribou in faribault only hiring bodies

They don't really care if they experienced or not but Ashley said she been working there for a year because I said oh you guys give cash back she said I guess then that's when I asked her how long she have been working there that's how I knew it was for one year

Won't be back This location just lost a customer

One star because it doesn't allow to give zeros

Ashley FYI work on your customer service skills No matter race,...

I always order a custom drink, the iced white chocolate espresso shaker with a full shot of caramel, oatmilk cold foam, and caramel drizzle (I highly reccomend it, it's amazing!) and this specific Caribou always gets it right! I have had issues with other Caribou's repeatedly with messing up my order and being rude when I ask them to correct it, but never here. The staff is always friendly and I've never had a bad...

Lacking customer service. I went there today and showed them a picture of what I wanted. They still screwed up my order. And didn't care whatsoever that my order was wrong. They made me keep my wrong order and refused to make the proper order I paid for.... no apologies... completely...