Domino's Pizza — Restaurant in Farmington

I tried to call in and place an order at our newly established dominos, and unfortunately they don't deliver here. Despite that they were still kind and genuine in informing me that they were unable to deliver here. You see, I live in Jay just past the Wilton Jay town lines, in what I like to call the pizza dead zone; as of yet I have never been able to place an order despite only being within 10 minutes of this or the pizza hut location (on a real note expanding the radius of deliver would be killer even of it was a bit extra) yet today I called both locations and had two totally different experiences. These guys seem to actually care. Pizza hut out sources their calls, puts you on hold, an plays adverts for their restaurant on loop during said hold. I first got through to said third party but because I had questions about wether they delivered here now, I was transferred. The lady who answered at pizza hut was mean, rude dismissive and down right inconsiderate.

Dominos on the other hand? She was kind, genuine, asked questions of the manager and even offered an actual apology and wished me a good rest of my day; even in delivering bad news I felt valued.

All that aside, dominos makes better pizza, is in a better location, has a nicer, cleaner, maintained building, better customer service and is overwhelmingly a better experience. I for one will never order from pizza hut when I am actually in or close enough to Farmington for delivery again. It's dominos all the way baby.

Real talk tho chief, I'm at hidden circle in Jay near the wilton line and if you expand your delivery radius to encompass us, I, and everyone else within the pizza dead zone, would greatly appreciate it and you, and on my behalf , I'd give my pizza needs to you from now until the end of time. Regardless, I want to thank everyone of you for not being downright awful about someone just seeing if you deliver this far. Earned a forever...

ordered online.. said 20-30min. the tracker told me marc was making my pizza… then marc entered my neighborhood… waiting… waiting… the store is only 5 minutes away…. 30min after marc entered my “neighborhood”. i called to check and ended up canceling my order… they are clearly manipulating the tracking system…. waited over an hour…. wont try them again, pizza hut has been far more reliable.. disappointed because i liked the pricing, but doesn’t mean anything if not trustworthy. good luck with your ways! you can’t do this in small town life like we have here… word gets around 👎🏿 marc just showed up and i had to tell him i canceled an hour ago… he wasn’t happy and i don’t blame him… somebody at the new store is manipulating the system that works… they’re only crapping on customers to please corporate…. lets see how that works out…. jilted customers and employees… what can go wrong?! good luck! dominos has a system that works… don’t fake it… you will fail here.

——upped to 3 stars for giving an effort. i’ll try again in a few months or when i see a positive trend for reviews! i really miss the dominos we had in irmo,sc… they were on it there (like your competition is here)… so...

I placed an order tonight that took almost 2 hours to have completed. I have been going here since they opened, and the customer service seems to have gotten worse each time that I order. I had to wait over a half an hour at the pickup window until an employee decided to make his way to the window, after making eye contact with me several times. He had no idea what was going on, and took almost the same amount of time to check on my order. I ended up going inside, and within about 10 minutes or so, they magically had my order, after telling me that it was in the oven. I went home, and the 3 out of the 4 items were cold. I’m not sure if I’m going to be able to go back after the lack of customer service and overall incompetence of...