Dunkin' — Restaurant in Farmington

Absolutely awful experience. I placed a mobile order through the Dunkin’ app last Sunday for a dozen donuts for my daughter’s school event. When I arrived at the store, the staff casually told me they had no donuts left and pointed to the empty shelves — no apology, no explanation, nothing. I showed them my order confirmation, but they just said since it was an online order, they couldn’t do anything and told me to handle it through the app myself.

When I got home, I discovered there was no way to request a refund in the app. I emailed customer service and included everything — the order confirmation screenshot, email address used, store location, order number, time, full details. I gave them all the proof they needed. Two days later, they replied saying they “couldn’t find my order” and demanded a long code that only registered users receive. I made the purchase as a guest, so I don’t have that code — and now they’re using that as an excuse to avoid responsibility.

So let me get this straight: I paid for something I never received, provided full documentation, and I’m still being denied a refund — all because I didn’t create an account? That’s ridiculous.

The store staff didn’t care, the app is useless for guest users, and customer service clearly doesn’t care about doing the right thing. This is unacceptable and I’ll never be using this app or visiting this location again. Do...

I was second in line in store behind a woman paying with a Dunkins gift card. The staff of 4 people could not get the card to ring through. A line formed behind me that went out the door (at least 10 of us in line now). After 10 mins I suggest they open the 2nd register to which they replied " we can't, there is no money in it". I asked if I could pay exact cash then, and they said no. I then suggested they void the first woman's order and just compliment it to her for her pain and suffering of this long wait and humiliation of holding up the entire line going on 15 mins by now. They said they could not do it. I then suggested that at this point they should comp the entire line of customers because as we were going beyond a 15 minute wait in line just to order, it seemed the responsible thing to do, especially with everyone in line complaining. They said nothing and certainly comped no one! They finally figured out something and then charged that first woman and everyone else who waited so long for their incompetence. It seemed to me that not a single person "working" in that store was capable of making a proper customer service or...

We are in town working at the high school. We have ordered through the app a few times from here in the last couple of weeks. My husband gets the peppered bacon. The first 2 times the bacon was good and heated up. The 3rd and 4th times the bacon was cold and had a bunch of grease on it. My husband talked to the girl with the long hair and braids and told her that the bacon was cold. She rudely interrupted him and told him it comes cold. He tried to tell her that it was good the first 2 times but this time it wasn't. She kept interrupting saying it comes cold while rolling her eyes. She snatched the bacon from him and threw it away while telling him if he wants it heated then he needs to ask at the register. Um hello! If we knew it came cold we wouldn't have mentioned it being cold. The fact that it was so greasy is why he even mentioned it. I stepped in and told her she didn't need to be so rude and she gave me the same attitude. One thing I can't stand is a person that works with the public and is rude. If you hate people so much and are that miserable that you have to be rude,...