Farmington Gardens — Attraction in Farmington

I was married here in August of last year and from my experience do not get married here. I was hoping for some resolution by now and there has been zero so felt I needed to prevent the same treatment for another bride. This venue caused me a lot of grief and frustration follow my wedding and communication to resolve the mistakes they made were minimal. I still have not heard back from Marty who I was told would handle my concerns and I started reaching out to him in August. Marty answered my first email and did one call with me that he said he would talk to the owner and find resolution after that first call crickets it’s March and I still have not heard back from him. I called him numerous times, my husband did, and my parents and nothing since our first and only phone call. The customer service was awful, I was told from my guest the bartenders were rude, dinner arrived an hour and half to almost two hours late, my “wedding planner they provided” was barely seen the whole wedding, my bridal attendant was also servicing food the whole wedding so I barley saw her, they served one of the wrong appetizers we paid extra for, my vegetarian guest were given our meat appetizer when I was told they would be served pasta, my wedding coordinator changed 3 times do to two staff member quitting the final time it changed was a month before my wedding, do to all of the delays I didn’t get to throw my bouquet or cut my wedding cake do to how late the food was served. My wedding ended at 11 and some of my guest got dinner at 10 pm, staff started cleaning up my wedding at 11:10 my parents took note of this while my wedding ended at 1130, the ice cream bar we paid for was put out at the same time guest were getting dinner and there was zero communication it was even put out. To just top off everything that happened my husband and I did not get to cut our wedding cake and have our first piece of wedding cake together, our wedding coordinator also left my wedding over an hour and half early due to her “drive home”. Mind you at this point the time line for my wedding was completely thrown off my parents and myself were looking for someone to help and so was my dj and we got zero communication from anyone. The part that truly got to me the most was the following day. My husband and I were told that we would have cupcakes of each flavor given to us the day after the wedding that we would share with one another. We were looking forward to this because we were hoping this could make up for not having a chance to have our moment with the cake and our guest. But we’re disappointed because this was not the case. Our cake was also MISSING A LARGE PIECE which we did not cut or have I am still sooo confused by this. It was truly embarrassing for all the planning I put in. It is now March and after we left their office numerous calls and emails we still have not heard...

My husband and I were set to be married at Farmington Gardens in April 2020 - but we had to postpone one month before because of COVID. FG worked with us to set a new date in August. Unfortunately, we decided to cancel the large celebration planned and have a very small ceremony with intent to have a much larger celebration in a few years. When we cancelled, we were asked if we would be willing to accept only 90% of what we paid to go towards the food tasting and our event coordinators time. We said absolutely as we wanted to work with the venue because they had been so wonderful. They told us that the payment could not be refunded within 7 days post our event date and we said no problem as understood the situation and did not want to make it more difficult for them. It has now been over 90 days past our event and the owners are not responding to my calls or emails for the update. The events coordinators are left to try and provide updates, but they do not have authority in this area and cannot do much but pass on my message. I even took time to drive an hour and half to the venue to get some answers, and still the owners have not called me to discuss payment arrangements. We are very understanding people, especially since I work in finance and I see the toll the pandemic is taking on this industry, but my husband and I deserve respect enough for communication. While we understand the venue is hurting for business, we also need our money for our personal lives and should not have to suffer even more. We were open to working with the venue on a payment plan but now think legal action is the only way to get their attention. We planned on having many future events at FG but now, will never work with them because of such bad treatment during a tough time...

I had the absolute pleasure of being the photographer for Rob and Alexis's wedding at Farmington Gardens last month, and I can't say enough about what an incredible experience it was! From start to finish, the Farmington Gardens team, led by the amazing Courtney, made sure the day was absolutely perfect.

The venue itself is stunning. There’s such attention to detail in the grounds, a clear indicator that this is a place that values beauty which only adds to the magic of the celebration.

What stood out was the teamwork and collaboration that went into making this day unforgettable. Courtney was an absolute rockstar. She was attentive, organized, and always had a smile on her face. Courtney's dedication and hard work were instrumental in ensuring that every detail was meticulously executed.

The thing I appreciated the most is how Farmington Gardens treats vendors with respect and kindness. They understand that it's a collaborative effort to create a memorable event, and it was evident that all the vendors worked seamlessly together to make Rob and Alexis's day the wonderful day that is was. The communication and palpable excitement I received from the team leading up to the wedding was so refreshing.

Farmington Gardens is an absolute gem. Rob and Alexis's wedding day was a testament to the passion and professionalism of the entire team. If you're looking for a beautiful venue, excellent service, and a team that genuinely cares about making your day perfect, look no further than Farmington Gardens. It's truly a dream venue, and I couldn't be more excited to recommend...