Burger King — Restaurant in Fayetteville

If I had to recount my single worst BK experience, it was this last one at this location. We came through around 9 PM on 2/5/22. There were a couple of cars ahead of us. There appeared to be three total people working inside. Before anything else, the young lady at the window was nice and engaging.

We ordered (4) bacon double cheeseburgers and (3) fries. Between the two cars ahead of us and our own wait we were in line a good 15-20 minutes which would SEEM to indicate that fresh food was being prepared. Well, we were wrong.

I live just under four miles from this location. We got the food and headed home to find that the fries looked like they were cooked well earlier in the evening and didn't even bother to drop them again, warm them up, maybe even throw down a half batch so that we could all have fresh fries. Those went in the trash. The burgers were similarly thrown together and obviously old, cold, and microwaved the bare minimum amount to get them out. There were enough pickles and ketchup on one burger for all of them. It was a very disappointing experience.

As a small business owner and operator I can understand the current staffing issues that all places are experiencing. This visit put me off going to this location again, ever. Never mind the being sick all day Sunday aspect....I consider that something had been sitting out too long. I don't mind waiting for fresh food. I waited to cold nasty left overs and paid to get food poisoning from...

Absolutely horrible customer service!!! I love Burger King, I even managed one for about 5 years. But this was the worst customer experience I've had with this company. I go through the drive thru (which only took about 15 minutes to get to the menu which is perfectly fine) and I was greeted and asked to hold on before I order. Which, again, was perfectly fine. But after nearly 20 minutes of waiting at the menu, I was told that they don't have burgers/whoppers!! I can understand running out of something or if the broiler is down, but you need to inform your customers when they first get to the menu!!! Although, I'm not sure if what they told me was even truthful because I watched the gentleman in front of me order 2 whopper meals with no issue!! And when I asked the lady why I've been sitting for 20 minutes and I'm just now being told they can't do burgers or whoppers, all she said was "ma'am, I just got here" like I have xray vision and can see inside to know that. I was never told why I can't order what I wanted nor did I receive any apology for my inconvenience. I only get 30 minutes for lunch and I spent 35 just waiting. So I ended up being late to work and never got to eat. All could have been avoided if they knew how to communicate with...

My husband ordered on the mobile app at 11pm so we could eat on our way home, an hour before they closed. We get there not too long after placing the order so I’d say around 11:15pm and we get to the speaker. The customer service is already not great but that’s fine not worried about it because it’s late I get that, but the worker then proceeded to tell us they don’t have meat for our order. Ok, tell us how we can get a refund. The worker is not giving us a solid answer on how to get a refund for our food. We park trying to figure it out and their website says we can’t get a refund so we go back to the window to get some more help on the situation. A second worker tells us something completely different and that they are closed and cleaning up so they can’t do anything, says “bye” from what I heard and slammed the window. The first worker we were talking to at the speaker comes back up with an attitude saying “what do you want me to do I can’t pull money out of my drawer”. We just wanted some assistance on getting the refund. I still have no clue if I’m getting that refund because the app has already confirmed and processed and hasn’t changed. Their afternoon shift is lovely though, just don’t recommend...