Burney's Sweets & More — Restaurant in Fayetteville

I needed a simple red velvet cake for a family members birthday celebrations and found Burney’s online. I went in person on a early Friday afternoon to place the order, the girl taking my order seem new because she didn’t seem to know what was going on when writing my order down. I was told to email my inspiration picture because the lady taking my order didn’t know how to describe it and I would say the decorations idea was simple. I emailed the picture, set pick up for Monday at noon, paid for the cake in advance, and left out. An hour goes by and I notice the email didn’t go through, so I called the store back and asked if they could verify they received my email but the lady that answered the phone said she didn’t have access to the email and the person would call me back. Well I never received a call back, until I gave them at 8am Monday morning to make sure they got the picture. On the phone call Monday morning a young lady informed me the person who controlled the email was still not in work but assured me my cake would be ready by noon. I go in at noon to pick up the cake and I was just baffled by the presentation. It was so sloppy and had icing missing from the bottom at the cake board but I had to accept the cake because I had to have it to the celebration 30 minutes later. Once I took it out the cake box you can see places were the icing was put on thick enough and could see the red velvet underneath and it was sliding off the cake board. We cut into the cake and taste like it had been frozen and smelled like cardboard. I feel like my cake was rushed and just...

Stumbled upon this place after grabbing some lunch at Southern Coals next door. I was happy since I needed a little sweet treat after my meal.

They have a range of sweets and drinks to order including coffee, smoothies, croissants, donuts, pies and other goodies. After being indecisive of what order, I ended up getting a chocolate-filled Cream Horn and a Bavarian Cream-Filled Long John. The Cream Horn was a flaky shell covered with crunchy sugar crystals that provided a good contrast with thee chocolate-filled center. I would end up getting this again.

The Bavarian Cream-Filled Long John was what I was really excited to try since it is one of my favorites, but was left a bit disappointed because it was really dry and a bit hard that made eating it not as worth-while as the Cream Horn. This was a bit of a bummer so I would be hesitant grabbing a donut from here again.

Nonetheless, they have plenty of other sweets and treats to try out so I'd probably be back to try...

The stuffed croissants are amazing and we’ve never been disappointed. But this past week my husband went in and ordered.. the same lady who took the order boxed it up and put it in a bag for him. He drove 35 minutes home to find out that she got his order completely wrong (or she switched the order by mistake).. I called to let them know and ask what they could do to help since we weren’t able to drive 35 min there and 35 minutes back. She told me that the manager would call me as soon as she got it. No call so I called them again and again she said she was busy and would call back ASAP. Well I never got a phone call. I understand that it’s just food but I really expected better service from them especially since we paid so much for our order to be wrong... not sure if we...