Rico’s Hibachi & Wings — Restaurant in Fayetteville

I was just raving about Rico’s Hibachi 90 days ago, telling anyone who would listen that this was my go-to spot. But today, they showed their true colors. I ordered the 8pc shrimp combo and immediately regretted it. The shrimp was hot, sure, but also rubbery, clearly overcooked, and worse: the first one had visible entrails. I tried to move past it… until I picked up a second shrimp and saw short, reddish-brown hairs fused right into the batter.

Absolutely disgusting.

When I politely brought this to their attention, the staff member smiled and just as politely told me to toss it with no apology, no refund, no replacement. That’s the kind of service they think is acceptable. It wasn’t just dismissive, it was insulting.

If I could rate the customer service, it would be a solid 0 out of 0. Because that’s how much care they gave to my concern……Zero.

This wasn’t just a bad meal, it was a total breakdown in food safety and basic respect. I won’t be back, and I won’t be quiet about it either....

Had the combination steak and chicken hibachi plus 6 honey bbq wings.

The hibachi was cooked properly. Good wok technique. 4/5.

But the sauce was dark, bitter, and tasted too much of soy sauce. Makes me think that it came from a jar and/or the pan wasn't cleaned between meals. Definitely the latter.

The steamed rice was undercooked. Needed just a bit more water in the steamer.

Ditch the bottled sauce and use minced garlic, a pinch of salt, 2 teaspoons of soy sauce, some ground ginger, and ground black pepper.

The wings seemed cooked in aged oil and were over sauced in a thick honey bbq. I'd skip them.

Overall, I think Rico's is on the cusp of being a great short order eatery. Just need better management choices when it comes to cutting corners.

5 stars to the staff. Polite without being saccharine sweet. Lots of hustle and you can see the pride and determination the feel right on...

I order the same thing when I go and most times(about 85% or greater) I get a different order. They have a policy that once food leaves the building, they will not provide customer with a refund nor will they correct their own errors. Today was the last straw for me. I'm tired of paying them for food that I do not get. When I order fried rice most times I get steamed. They open the box to show the food, but they hide the steamed rice under the hibachi veggies so that customers are unaware UNTIL we get home. Plus, they cover the rice in a brown sauce to make it looked fried, but when you take a bite, you know the difference. I spoke with the mismanager, Alex and he was very unwilling to correct their error. SINCE THEY DO NOT RESPECT MY DIME AND MY TIME, THEY WILL NOT GET...