Walk-On's Sports Bistreaux - Fayetteville, AR Restaurant

First and last visit. Abominable service and customer service. 3 adults and one child. Although I never got to taste my order, I give the food 2 stars because my niece's chicken alfredo pasta tasted just as good as the Stoufer's frozen food from the supermarket and she was happy with it. The restaurant was empty when we arrived. My water, drink and appetizer came in on time. However, our food took 40 minutes to arrive. In the meantime they attempted to server us the same appetizer twice and argued with us that we had ordered it. When the food finally arrived, mine was lukewarm at best. I spoke to a waitress and she told me she would take care of it. 10 minutes later another waitress came around and I spoke to her as well. I asked her if it was going to take another 40 minutes, to which she said "I don't know". No attempts at finding out or being any more helpful. Since my family was already halfway through their meals, I told her I would not be dining there anymore and asked her to comp the $10 drink I had ordered. She never said "yes" or "no" and I had to ask her again, as she walked by. She said they would not comp me the drink. A manager gets involved. Her position is that they were already "comping me" the meal. I stated that they were not comping me anything; they were just not charging me for cold food I did not eat. Her position was that not charging me for it was already a big favor, and she accused me of trying to get a free drink and that I should think of the dining out experience the same way as buying groceries. It did not matter that the table's bill was $120. It was when she wanted to charge me $1 for the two bites I had taken out of the "side salad" (pre-cut lettuce only) that i brought the camera out, she stopped talking to me and the general manager comped me the drink. No apologies, even if fake, to address the cold food/slow service. As far as I am concerned, it is an extremely overpriced menu tourist trap for all the adjacent hotels. SEP/10/24 Update: Some visiting people staying at the Holiday Inn went there and, although they said everything was fine, after they heard my story they said the waitress asked them for a good review after she asked if they were happy with the service and food. Make of it what you will...