I've been there several times during dinner hours and have been satisfied with the service. The price is reasonable, not to mention the freebies and the food is great. The customer service is good except for this one time my fiancee and I decided to get lunch there. It was my birthday and we didn't get lunch until 2PM, we walked in to an empty place, you had one waitress and 3 guys at the sushi bar. We stood there for about 3 minutes before we were acknowledge, c'mon there was no one in there! The moment we sat down, I knew the meal wasn't going to be pleasant and it wasn't because of the food but it was the attitude from our waitress. She sat us down, walked away and came back with the menu and threw it on table, yes I had to catch it before it slid off. She ask for our drinks, then walked away. She barely said two words to us, not that I really care, but the fact that she slam down our drinks and food, well that's just unacceptable. For being the first two there we got serve last! There were 4 groups of people who came in 10-15mins after us ordering hot plates while we only had sushi and we got served last!? That makes no sense. Now even when the service isn't great, my fiancee and I always leave a tip but because it was my birthday, my fiancee wasn't having anything of that and left her nothing and I agree with that. I've been there since and I haven't seen that waitress, perhaps they fired her? The establishment is better without her.
My review is based on the overall experiences and not due to one bad incident. I would probably steer clear during lunch hours though.