Subway — Restaurant in Fernley

We've attempted this Subway a couple of times, and unfortunately, the experience just gets worse and worse. Placed an online order for pick up while we were shopping, picked up the order and immediately feel the sandwich is hard as a rock, and a lot lighter than expected. It was apparent they used old, stale bread, and only made a 6 inch when a footlong was ordered. Bring it to their attention and the manager starts rolling her eyes, due to her staffs incompetence to read, putting the blame on the customer. Her response was to make a 6-inch, to make up for the missing half, my response was to please remake the whole sandwich as it's cleary hard as a rock. She had the audacity to look me straight in the face and said "NO", which is an unacceptable response in the food service industry.

Customer Service is half the job, along with making the sandwich correctly, if you can't do either of those, you don't deserve to be a manager. Rant over, go to Main steet Subway if you want a pleasant experience, they got it going...

When we got here to order we were repeatedly told that we couldn’t customize our sandwiches the way that we wanted. We finally just ordered the ingredients and put our own sandwich together at one of their tables. I was so frustrated with the experience that I didn’t bother ordering any drinks chips or cookies to go with our meal. I just wanted to get out of there as soon as possible. When I asked for her name (Zoey) she asked if she could help me with anything… I wish that had been a concern before she thought she was...

The food was good but the lady that served our sandwiches copped an attitude when we brought two coupons and she said that we had to ring them up separately when I never had to do that before or at any other store. She rolled her eyes at me. And she told another customer how she couldn’t say anything back to us and she told the other customer that she rolled her eyes and we saw it and it’s an attitude. Did not appreciate it. We will probably won’t be buying from here...