Starbucks — Restaurant in Fitchburg

Me and my girlfriend have been going to this Starbucks since we moved to Madison last April. For years we have used Starbucks but I think it is time to move on. For a couple years we were spending ~$11/ order 4/5 days a week, sometimes multiple times a day when we are both off work. Lately the biggest problem is consistency. Ordering a drink that has a triple shot but constantly getting something that tastes like watered down syrup with no coffee flavor, then adding a fourth shot which worked once or twice out of the dozen plus times we have ordered that way. I usually order a Trenta iced coffee with vanilla and cream. Sometimes I can taste vanilla but usually not. Sometimes the cream tastes like they are serving soy milk when I specifically ask for cream.

When we both get a day off we like to get coffee at night knowing we can sleep in, but apparently Starbucks employees decide if you should get caffeine or not. Sad that we literally just dumped yet another $11 down the drain for something that should be so simple. I should have bought a ninja coffee bar years ago I would have saved thousands. If you like gambling and don’t mind if you receive something completely opposite of what you paid for then this is your place. On the plus side they have one great employee I believe her name is Kathleen, maybe Kathy, but she has not been there lately. If the owners want to track the legitimacy of this complaint look for the order of a venti iced white mocha with no whip and a trenta iced coffee around 5:20 pm December 26th, Check the gold card number and tell me how many thousands has been spent at your...

I went to this location 10/10/20 asked for four beverages and the one I was unsatisfied with was a dragon fruit with lemonade. After a while waiting in line to receive my beverages I grab my two venti pink drinks, venti mocha Frappuccino and as I’m about to grab my last beverage (dragon fruit with lemonade) it didn’t have actual fruit on it it was just the lemonade, I tell the employe that it didn’t have it and I wasn’t informed by the person who got my order on the drive thru and she responded to me very rude telling me that it tastes exactly the same and I repeated that I was informed about that, then she grabs another person who was also very rude to tell me the exact same thing she told me and I repeat that I wasn’t informed and I wanted it with the dragon fruit then they grabbed a third person to tell me it tastes exactly the same and that the “berries” don’t add flavor to it just color, to what I responded that I like the texture of the dragon fruit. In other Starbucks locations that I’ve gone to they inform me if they don’t have lemonade or dragon fruit or whatever comes with the beverage I get which I think it’s being considerate with the costumer, second they where very rude and I don’t see why it was necessary for that location to grab three people to tell me the exact same thing, I understood the first time but like I said I like the texture of the dragon fruit on the drink and I don’t see anything wrong with me wanting that and getting questioned about it from three people. Disrespectful. Wouldn’t recommend...

Staff is five stars. I'm giving this Starbucks three stars purely because of the abysmally designed drive thru/parking lot. There is one entrance/exit to the parking lot and the lot is big enough for 2 lanes, obviously in opposite directions. This itself isn't a huge issue. But, the drive thru is designed so that there is only room for the person at the speaker, everyone else behind them is in the parking lot which at busy times causes an absolute cluster**, because the lane entering the lot is everyone waiting for the drive thru. Then you have people who don't want to go to the drive thru since the line is so long and just want to park, so they try to cut passed all the poor souls in drive thru purgatory. But since the parking lot is only two lanes wide, the would be parkers are technically in the exit lane and often have their car come nose to nose with someone else's car who thought they had finally competed the drive thru gauntlet, and they're just left staring at each other. Don't plan on quickly stopping in the drive thru during the morning rush, wouldn't plan on parking in the lot either if you're just picking something up quickly, just...